Extended Stay America - Santa Barbara - Calle Real

Business response:

Luc, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Pedro, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We sincerely apologize for letting you down with your expectations and regret the inconvenience this caused to you while you were here. Your feedback is important to us, so it has been shared with appropriate teams in an effort to improve our service and facilities moving forward. Please consider a return visit so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Cynthia,thank you for your feedback. We are sorry there were afew issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. ​Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. ​Sincerely, Hotel Management 

Business response:

Davidson, thank you for choosing to stay with us. We apologize if our housekeeping services were not shared with you at check-in. Please know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to provide this service to you at a minimal fee. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management