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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tricia, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Isaac, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Rene, thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Really poor housekeeping! Floor and all dresser and counter surfaces, shower/toilets/sinks were not cleaned. I don’t even think the bedding was changed. I checked into the same room that I had checked out of the same day and the sheets were never changed. I cleaned the floors(swept and mopped), all surfaces in entire room, asked front desk for clean bedding and towels and prepared the room for my stay myself. I didn’t book for 2 nights in a row because I was only supposed to be here for one night and ended up having to book ... read more
Business response:
Nicole, thank you for being our guest. We appreciate your positive rating and are happy to know you liked our courteous associates. However, we are sorry for the housekeeping service issues you have encountered. We are discussing your feedback with the appropriate team to make sure this is an isolated event. We want you to have a pleasant experience while staying with us, so please do let us know at the front desk if there is anything we can do to make your stay even better. Sincerely, Hotel Management
Needs some refreshing. Lots of scratched furniture and cabinets. Seemed clean after inspecting many stains throughout.
Business response:
Thank you for posting a review of your stay. We are sorry for the cleanliness and maintenance issues you encountered in your room. We have shared your feedback with the appropriate teams for review and action. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Habían moscas en mi habitación según mi reserva era un estudio el este hotel me ofreció pero lamentablemente no es así he visitado muchos hoteles y los estudios tienen platos vasos utensilios de cocina en este caso si estaba la cocina pero había nada ni una sola cuchara fue desesperante las moscas en la habitación
Business response:
Thank you for sharing your comments. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. We have shared your comments with the housekeeping team to be more diligent going forward. Please know, to ensure the cleanliness of kitchenware upon check-in, these items are available at the front desk, and our team gladly deliver them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will consider giving us ... read more
Very loud at night This was a decent enough hotel but it was very loud at night. If you are a light sleeper, I recommend finding another location.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you had a nice time with us, but we are sorry for the noise issue you experienced. We wish that we would have had the opportunity to fix this problem for you while you were here so that you would have completely enjoyed your stay. Thank you for choosing us, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 4.2 star rating with 1,264 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.