Extended Stay America - Seattle - Bothell - West

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit and that our location was ideal for your needs. However, we are sorry you were unhappy with our hotel policies. Please know, towels and linens may be exchanged at the front desk anytime and are always complimentary. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any ... read more

Business response:

James, thank you for your excellent rating. We are thrilled you liked our offerings and had a wonderful stay with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are sorry to know there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thanks again! Sincerely, Hotel Management 

Business response:

Randy, thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and that our location was convenient for your needs. However, we are sorry for the plumbing issues you had in your room and regret the inconvenience it caused. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us, and please come back soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Tammy, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Shannon, thank you for the 5-Star review! We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. Our staff has appreciated you for recognizing their hard work. Reviews such as yours mean a lot! Thanks once more, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Alex, thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management