Extended Stay America - Seattle - Everett - North

Business response:

Dear Sailor, Thank you for your feedback. We understand the importance of comfort and a pleasant atmosphere, and we regret that we fell short of your expectations. Your comments regarding our accommodations have been noted, and we will share them with the respective teams as we continue to look for ways to enhance the quality of our guest experience. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Dear Nick, We’re sorry to hear that your room did not meet your expectations and that you experienced unpleasant odors during your stay. We understand the importance of a fresh, comfortable environment and are actively working on updates and improvements throughout the property. Your comments have been shared with our housekeeping and maintenance teams to ensure better attention moving forward. We truly appreciate your input and hope to provide you with a better experience next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re glad you found our location convenient and pricing reasonable, but we sincerely apologize for the concerns you raised. Your comments regarding security, pest control, and breakfast supply are being taken seriously and shared with the appropriate teams for immediate correction. Guest safety, cleanliness, and comfort are our top priorities, and we regret falling short during your stay. We appreciate you bringing these matters to our attention and hope to provide a better experienc... read more

Business response:

Dear Guest, Thank you so much for your kind words. We are delighted to hear that our staff made your stay enjoyable and that the rooms provided a comfortable, home-like atmosphere. At our hotel, we strive to create a welcoming and warm environment where every guest feels valued and cared for. Your positive feedback motivates our team to continue delivering the best service possible. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Extended Stay America for another won... read more

Business response:

Dear Guest, Thank you for your wonderful feedback and for choosing to stay with us. We’re thrilled to hear that your day was amazing and that Amanda helped make your experience so welcoming and safe. It’s especially rewarding to know that the cleanliness and comfort of your accommodations met your expectations. Our team works hard to create a pleasant and inviting environment for every guest, and your kind words are truly appreciated. We’re honored by your intention to return and can’t wait to welcome you back to Extended St... read more