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Extended Stay America - Seattle - Everett - Silverlake
- Hotels
- Everett, WA
About this business
Location details
1431 112th St. SE, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blood stained sheet and filthy mattress. Rooms were dirty. Sofa bed mattress was heavily soiled. Told receptionist she was not ready to change the room but offered sheets. When I brought the sheets to blood stain was on the mattress as well and my daughters refused to sleep on it. On the meantime shift changed and new receptionist (Desiree) when out of her way and talked to management and switched the room. This should have been done immense I brought this up to the first receptionist. All this took more than two hours to se... read more
Blood stained sheet and filthy mattress. Rooms were dirty. Sofa bed mattress was heavily soiled. Told receptionist she was not ready to change the room but offered sheets. When I brought the sheets to blood stain was on the mattress as well and my daughters refused to sleep on it. On the meantime shift changed and new receptionist (Desiree) when out of her way and talked to management and switched the room. This should have been done immense I brought this up to the first receptionist. All this took more than two hours to se... read more
Broken door, broken oven,
Business response:
Dear Riley, Thank you for sharing your feedback. We apologize for the inconvenience caused by the broken door and oven during your stay. This is not the level of quality we aim to provide, and we understand how frustrating these issues can be. Our maintenance team has been notified to inspect and address these concerns promptly to ensure future guests have a smoother experience. We truly value your input, as it helps us identify areas needing immediate attention. We hope you’ll give us another opportunity to provide you with... read more
Dirty place, smell of smoke and urine , outdated furniture.. I would not go back .
Business response:
Dear Guest, We deeply apologize for the issues you encountered during your stay. Cleanliness and guest comfort are of utmost importance to us, and we are concerned to hear about the smells and condition of the room. Your comments regarding the outdated furniture and cleanliness have been shared with our team for immediate attention and improvement. We value your input as it helps us enhance the experience for future guests. We hope you’ll consider staying with us again, and we’ll work hard to ensure a much better experience ... read more
Simply gross 4 people smoking at lobby entrance. 1st room was rancid w smoke smell. 2nd wasn’t much better. We had to sleep with windows open all night. It became evident that many “guests” were living at the hotel. Yellow school bus even pulled up in AM. Simply gross in every aspect. Sticky floor near kitchen. Hair and dust all over bathroom counter; clearly not wiped. Dirt/dust/fuzzies along floor/wall borders. Bottom bed sheet wasn’t changed; could still see body imprint in wrinkles marks from previous occupant. Yellowed ... read more
Business response:
Dear Jennifer, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. Your comments will be shared with our leadership and used as an opp... read more
Dirty room initially, quickly moved to another but still not great. Not much comfort, and don't expect to use the sofa bed.
Business response:
Dear Guest, We apologize for the initial room condition and any inconvenience you experienced during your stay. While we were able to move you to another room, we regret that it still did not meet your expectations. Your comments help us improve, and we will address these concerns with our team to enhance guest comfort. We appreciate your patience and hope to provide a better experience on your next visit. Sincerely,Hotel Management
Poor, poor, poor It took us going up and down the 1 elevator 3 times and 3 different rooms before we were finally able to get settled. The room keys didn't work on the first room, the second room was locked from the inside, and the third room had an extension cord pugged in the room leading to a fan in the hallway with the door propped open. The sofa-sleeper was extremely uncomfortable, we had to take our own linens up to our room. Then at check out time the front desk called our room at 11:10 saying check-out time was at 11... read more
Business response:
Dear Fara, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the room changes, key problems, and the discomfort you experienced with the sofa sleeper. This is not the experience we aim to provide. We will address these concerns with our team to ensure this doesn’t happen in the future. Regarding the compensation, we assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us ... read more
The first night there me my husband and children woke jpijjor more bits from fleas. I work from home and the wify is terrible bo connection. And they charge you for there horrible wify. Room natsvghf ft 5
Business response:
Dear Kincayde, The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We have also noted your feedback regarding the internet issue. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank ... read more
Frequently asked questions about Extended Stay America - Seattle - Everett - Silverlake
How is Extended Stay America - Seattle - Everett - Silverlake rated?
Extended Stay America - Seattle - Everett - Silverlake has a 3.4 star rating with 1,740 reviews.
When is Extended Stay America - Seattle - Everett - Silverlake open?
Extended Stay America - Seattle - Everett - Silverlake is open now. It will close tomorrow at 12:00 a.m.