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Extended Stay America - Seattle - Everett - Silverlake
- Hotels
- Everett, WA
About this business
Location details
1431 112th St. SE, Everett, WA, 98208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very polite but overall from exterior to the interior walls had visible grime and odd odors.
Business response:
Dear RUBI, Thank you for your kind words about our staff. We genuinely appreciate your feedback and apologize for any discomfort caused by the overall hotel's condition. Your comments are invaluable as we strive to enhance our guests' experience, and we are committed to addressing the issues you mentioned. We hope you'll consider staying with us again in the future, giving us the opportunity to provide you with a much-improved visit.Sincerely,Hotel Management
This hotel its a extended hotel with kitchen and fridge but it did not had any kind of kitchen utensils no pots,pans,plates etc.... and room was smelly like urine needs more deep cleaning .
Business response:
Dear Marco, Thank you for taking the time to provide your feedback. We sincerely apologize for the unpleasant experience you had during your stay. The absence of kitchen utensils and the cleanliness issues you encountered do not reflect the standards we strive to maintain. We will address these concerns with our team and the housekeeping teams to ensure improvements are made. We appreciate your input as it helps us enhance our guest experience, and we hope you might give us another opportunity to serve you better in the futu... read more
The hotel is rundown. Working girls outside, kids running around the halls, dogs barking and the smell of dogs… definitely will not be staying here again.
Business response:
Dear Lucero, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we genuinely regret not meeting your expectations. Please feel free to get in touch with our management's office directly to provide further information as we continually strive to improve our guest experience. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Not if you have kids
Business response:
Dear Brianne, Thank you for your review. We regret that your experience did not meet your expectations, especially when traveling with children. We understand how important it is to have a comfortable and suitable environment for families, and we apologize for any inconvenience you faced. Your feedback will be taken into consideration as we work to improve our services. We hope you’ll give us another opportunity in the future.Sincerely,Hotel Management
Reception was nice, hotel smelled really bad of stale smoke. Booked for continental breakfast but there were mini muffins and oatmeal. Pretty disappointed for the price we paid.
Business response:
Dear Zack, Thank you for your feedback. We are glad you had a positive check-in experience. However, we apologize for not meeting your expectations with our grab-and-go breakfast and the cleanliness of your room. We are committed to improving both our breakfast offerings and the overall cleanliness of our rooms. Rest assured, we will address these issues with our team to ensure we meet the high standards for which we are known. We hope to welcome you back and provide the exceptional experience and value you deserve.Sincerely... read more
The lobby was dirty, the garbage bin overflowing, and there were stains on broken furniture. The room was dirty and smelly, and the bed had a broken spring piercing out. Other guests were also angry and complaining about the same thing. Seems like there was only one staff person doing everything, poor lady. This is a dump. Never again.😡
Business response:
Dear Becky, We deeply regret the conditions you encountered during your stay. The cleanliness and maintenance issues you described are unacceptable and not representative of our usual standards. We will address these concerns immediately. We strive to ensure all guests receive adequate assistance, and we appreciate you bringing this to our attention. We apologize for the inconvenience and frustration caused. We are committed to prioritizing guest comfort and satisfaction and hope you will reconsider staying with us so we can... read more
Filthy! Believe the reviews. This place is filthy.
Business response:
Dear Natasha, We sincerely apologize for the cleanliness issues you encountered. This is not reflective of our standards, and we are addressing the matter urgently. Your feedback is important, and we are committed to improving our cleanliness protocols. Thank you for bringing this to our attention, and we hope to offer a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Everett - Silverlake
How is Extended Stay America - Seattle - Everett - Silverlake rated?
Extended Stay America - Seattle - Everett - Silverlake has a 3.4 star rating with 1,726 reviews.
When is Extended Stay America - Seattle - Everett - Silverlake open?
Extended Stay America - Seattle - Everett - Silverlake is open now. It will close tomorrow at 12:00 a.m.