Extended Stay America - Seattle - Kent

Business response:

Dear Guest, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found your stay nice and quiet. Providing a peaceful and comfortable environment for our guests is very important to us, and it is always rewarding to know when we succeed. Our team at Extended Stay America works hard to ensure a relaxing atmosphere so guests can unwind and enjoy their time with us. We truly appreciate your kind words and your choice to stay at our property. We look forward to welcoming you again for another p... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the distressing experience you had during your stay and for the multiple room changes required to resolve the issues. Your safety and comfort are our top priorities, and it is clear we fell short of providing the clean, secure environment you expected. Please know that your concerns have been shared with our team and housekeeping teams to ensure immediate improvements and better monitoring of room readiness. We truly regret the inconvenience caused a... read more

Business response:

Dear Guest, Thank you for sharing your feedback following your recent visit. While we are glad to know that certain aspects of your accommodation were satisfactory, we sincerely apologize that the overall experience did not meet your expectations. We understand how disappointing this can be and regret any inconvenience you encountered. Please know that we are actively reviewing guest feedback to identify areas for improvement and strengthen the quality of service we provide. Your comments are valuable in this process. We hop... read more

Business response:

Dear Eric, Thank you for taking the time to share your feedback. While we regret that your stay did not meet expectations, we appreciate you bringing your concerns to our attention. Please accept our sincere apologies for the situation you encountered; this is not reflective of the standards we strive to maintain. Your comments have been shared with our team to help ensure meaningful improvements. We value your input and hope you will consider returning in the future, allowing us the opportunity to provide a significantly im... read more

Business response:

Dear Guest, Thank you for bringing these concerns to our attention. We are genuinely sorry for the distressing impression your visit left on you. While we cannot verify every detail described, we understand how upsetting it must have been to feel uncomfortable in your surroundings. Your feedback is taken seriously, and we will review our cleanliness procedures and the overall guest environment to ensure standards are consistently upheld. We sincerely apologize for the inconvenience and discomfort you experienced. Your commen... read more