Extended Stay America - Seattle - Kent

Business response:

Dear William,Thank you for your feedback. We apologize for the inconvenience you experienced with the lighting in your room. We regret that the issue was not resolved during your stay despite notifying the front desk. Please know that we are addressing this with our maintenance team to ensure timely repairs in the future. Your comfort is important to us, and we hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Eric,Thank you for your feedback. We appreciate your kind words about our front desk staff; we strive to provide a warm and welcoming experience for all our guests. However, we regret that your overall experience did not meet your expectations. Please let us know if there are specific issues or areas we can improve. Your feedback is crucial in helping us enhance our services, and we hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management