Extended Stay America - Seattle - Kent

Business response:

Dear Tina, We are delighted to hear that you found your stay at Extended Stay America convenient and clean. Providing a comfortable and tidy environment for our guests is our priority, and we are thrilled you experienced that. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management 

Business response:

Dear Nena, Thank you for choosing our hotel and sharing your overall experience. We are committed to maintaining competitive rates consistent with those of neighboring hotels. Published prices are subject to daily fluctuations based on average room demand. We regret any inconvenience caused by our failure to meet your expectations. As an extended-stay establishment, we offer cost-effective nightly, weekly, and long-term discount rates. We value your patronage and look forward to accommodating you on future visits to the area... read more

Business response:

Dear Martha, Thank you for the review. We apologize for not meeting your expectations during your visit. Your comfort and satisfaction are our top priorities. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced, particularly with cleanliness and breakfast. Please know that for future visits, our front is always available to resolve issues and make the most of your stay. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcom... read more