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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff, and the room was clean and suitable for my needs.
Business response:
Dear ASHLEY, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management
The staff is fine, the room says non smoking but CLEARLY was smoked in and not cleaned well enough to remove the smell. The mattresses are terrible.
Business response:
Dear SHERYL, Thank you for staying with us and sharing your review. We apologize for the issues you had in your room and regret that you found your mattress to be uncomfortable. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are truly disappointed this was not your experience. Thank you for bringing this to our attention and we will address this appropriately. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
The bed was squeaky and the room, while visibly clean, had a weird smell that reminded me of leftover chinese food. On the plus side, the price was very reasonable, especially on short notice. Also, every staff member with whom i interacted was very polite, friendly and professional. With a quiet bed and no weird smell in my room, it would have been 5 stars. That being said, i make frequent trips to Everett so I'll give the place another chance.
Business response:
Dear Robert, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management
Continental breakfast was lacking; would have liked some fruit offered. Also would have liked a hairdryer offered at check in.
Good but not the best This is my go to place while in town. Not the best but the price is. Room had a smoke smell to it this last time. Coffee is good in the morning. Bed is not bad. I will keep staying here as the value is there
Business response:
Dear Brandon, Thank you for choosing Extended Stay America once again for your visit to the city. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we met most of your expectations and that you found us to be of great value. However, we regret any cleanliness oversight you had on your recent visit. We will address this with our housekeeping team. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
Hair and crumbs in sheets.
Business response:
Dear Laura, Thank you for reviewing our hotel. It is nice that you had a pleasant time, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our housekeeping team for review and action, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.