This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Carlos, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Just a mini vacation
Business response:
Aimee, thank you for choosing Extended Stay America for your stay. We are delighted to know you had a wonderful time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Russell, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Front desk wasn’t awesome Arrived on Saturday to check in before 6 pm. Two pink notes stuck to other signs at desk. One said “no dishes until Sunday or Monday but there’s a restaurant behind us”. The other said she was using the restroom or the microwave to cook her food and yes she bites when she’s hungry so better wait until she’s done eating. Yeah ok. I paid $100+ to stay the night but I will wait! I was shocked. Very unprofessional. The rooms were nice but stove light broken and no dish towels or dish soap. Bathroom Door... read more
Business response:
Sherry, thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service for each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen. Sincerely, Hotel Management
Had to stay many more nights than expected a d didn’t like the fact no one seemed to know a good weekly rate
Business response:
Sperkie, thank you for your review. We are sorry you were unhappy with our service and the value we offer. We have shared your feedback with our entire team and will use it as a training tool to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Drug infested My room had a broken pipe in the bathroom and hotel staff members didn't seem to care about the fact that I had a horrible experience
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Czarina, thank you for your review. Your total satisfaction is always our top priority, and we are sorry for failing to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Cheap you get what you pay for On arrival nobody to check me in had to find a girl cleaning first time l have ever been checked in by someone wearing rubber gloves she was only staff member on property which should never be allowed for security reasons...also no maid.service for first 7 days if you want maid service l was told it's 10 dollars extra a day did not know this when l booked
Business response:
Valerie, thank you for your candid feedback. We want to apologize for failing to provide the level of service you should have received. We have shared your concerns with the appropriate teams to take necessary actions. We value your feedback and will use it to ensure we are more consistent with our service levels. We also regret that you were not happy with our housekeeping policy. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
So unhelpful Was very basic, and not great for extended stay. I have been at other hotels which have provided more amenities than this one. Also, staff are so unhelpful to the point that you will be stressed. For example; when asking how much laundry costs, staff states “$1”. Does not mention that the soap is in the vending machine, does not mention the wash is actually $2, and dryer is $2. Everyday my key would stop working and would be required to get a new one. Anytime I requested more linens or any room service for that ... read more
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 4.1 star rating with 1,291 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.