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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cheap you get what you pay for On arrival nobody to check me in had to find a girl cleaning first time l have ever been checked in by someone wearing rubber gloves she was only staff member on property which should never be allowed for security reasons...also no maid.service for first 7 days if you want maid service l was told it's 10 dollars extra a day did not know this when l booked
Business response:
Valerie, thank you for your candid feedback. We want to apologize for failing to provide the level of service you should have received. We have shared your concerns with the appropriate teams to take necessary actions. We value your feedback and will use it to ensure we are more consistent with our service levels. We also regret that you were not happy with our housekeeping policy. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
So unhelpful Was very basic, and not great for extended stay. I have been at other hotels which have provided more amenities than this one. Also, staff are so unhelpful to the point that you will be stressed. For example; when asking how much laundry costs, staff states “$1”. Does not mention that the soap is in the vending machine, does not mention the wash is actually $2, and dryer is $2. Everyday my key would stop working and would be required to get a new one. Anytime I requested more linens or any room service for that ... read more
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Nice place with a very friendly staff! This was a nice place to hang your hat. The desk clerk was very helpful and friendly.
Business response:
Sananda, thanks for choosing Extended Stay America. We are thrilled to know you were impressed with our courteous service and that you had an excellent stay with us. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Amazingly clean and cozy. Best night sleep in a long time. Just wish the coffee was better, that literally is my only complaint.
Business response:
Thank you for being our guest at Extended Stay America. We are thrilled to know you were comfortable here and were impressed with most aspects of our hotel. We have shared your concern with our team in an effort to improve our service as well as facilities moving forward. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
Nice and quiet with extra amenities like mini kitchen
Business response:
Kellie, thank you for your nice feedback about Extended Stay America. We are glad to know you liked our kitchenette and had a pleasant stay with us. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are happy you had a wonderful time at Extended Stay America. I hope we will have the pleasure of hosting you again. Sincerely, Hotel Management
Okay, but... Checks were clueless on how to set up wi-fi. After-hours phone in vestibule non- functional, so no way to contact personnel after-hours or for early checkout. I’m okay with no maid service as I don’t really need it. This is an okay place if your just wanting some place to lay your head. Good restaurant variety nearby.
Business response:
Max, thanks for being our guest. We appreciate your kind comment for our convenient location. However, we apologize for the issue you faced with the internet and our phone in your room. Your feedback is discussed with our concerned teams in an effort to improve our service and facilities moving forward. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 4.1 star rating with 1,328 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.