Extended Stay America - Seattle - Tukwila

Business response:

David, thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed a relaxing stay at our pet friendly hotel, and that our proximity to the airport was convenient for your needs. We appreciate your business and look forward to hosting you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

James, thanks for choosing us. Although you liked our location, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We apologize for the inconvenience you encountered due to the housekeeping issues. Please be assured that we have shared your feedback with the appropriate individuals so that we do not repeat the same mistakes in the future. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Arsia, We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations. Please be assured we will share your feedback with our Brand Leaders regarding food and beverage selections at our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Jessica, thank you for your review. However, we are sorry for not meeting your expectations with your room and regret the inconvenience it caused. We have shared your feedback with the concerned teams and will take actions for improvement. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management