This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The chairs in the room were very nasty. There was poop on the grounds and smoked cigarette butts every way. The room, linen, and towels, bathroom was clean.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Difficult to get to, but quiet, clean and comfortable.
Business response:
Thanks for the feedback. Please take the medallia survey in your email about your stay.
My one night stay was great! Great parking and very easy to park!
Business response:
Thank you for choosing the Extended Stay America for your overnight stay. We are glad to read you had a comfortable stay. We look forward to welcoming you back on your next trip. Sincerely, Hotel Management
We checked in around 930pm, greeted by staff, very nice. The room was generally clean. My major complaint is the smell. The rooms smelled horribly of cigarettes. You wouldn't have thought it was a non smoking hotel. I had to wash everything I brought, regardless if it was clean and unworn during my trip because they also smelled of cigarettes from the room. You get what you pay for, leason learned.
Business response:
Jordan, we appreciate you choosing our hotel and taking the time to share your concerns. Although you liked our staff, we apologize for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you... read more
look I expected more from the photos I saw but not quite left a bit to be desired but this is when we seek to make some changes we are subject to this but served as experience.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
The place can be a bit more clean .. but can’t complain for the rate 😊.
Business response:
Thank you for sharing feedback about your recent stay. We apologize for the cleanliness issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
The customer service was wonderful and the room was clean and the front desk got me checked in quickly
Business response:
Thank you for choosing to stay at Extended Stay America. We are thrilled you enjoyed your stay and your spotless room. We are also happy to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.