Extended Stay America - Secaucus - Meadowlands

Business response:

Dear Guest, Thank you for taking the time to review our hotel. We are pleased to know our team made a positive impression during your stay. We are also glad that your room was well-maintained and that the air conditioning provided a comfortable environment. At the same time, we sincerely apologize for the issues you encountered in the hallway, as we strive to provide a fresh and inviting atmosphere to our guests. We also regret the lack of hot water later in the evening that affected your comfort. Your feedback will be share... read more

Business response:

Dear Guest, We’re delighted to hear about the professional and courteous service you received. Our team will truly appreciate your kind words! It’s also wonderful to know you found the environment well-maintained and conveniently situated. At Extended Stay America, we strive to create a welcoming and seamless experience for every guest. Thank you for taking the time to share your feedback, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad to hear that your stay overall went well. Creating a comfortable experience for our guests is always our goal, so it’s wonderful to know you enjoyed your time with us. We have noted your feedback about the fire alarm and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to have the chance to welcome you back to Extended Stay America in the near future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad the air conditioning met your needs, but we sincerely apologize for the inconvenience caused by the cable not working. We understand how important reliable entertainment and information are during a stay, and your comments have been shared with our team. We truly appreciate your observations, as they help us improve the experience for future guests. We hope to have the opportunity to welcome you back in the future and provide a fully comfortable and seamless stay th... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that the accommodations were well-maintained and that you found the parking convenient and the surrounding area comfortable during your visit. At the same time, we appreciate you sharing your observations regarding aspects of the property and the nearby roadway. Guest perspectives are valuable as we continue working to maintain a comfortable environment for everyone. Your comments will be shared with the appropriate teams as part of our ... read more

Business response:

Dear Guest, We’re glad to hear that the team was able to assist you with a later departure and help when you were locked out. It’s always our goal to make situations like that as smooth as possible for our guests. At Extended Stay America, we’re also pleased that the calm and secure atmosphere added to your overall comfort. Thank you for sharing your experience, and we hope to welcome you back again soon. Sincerely, Hotel Management