Extended Stay America - Secaucus - Meadowlands

Business response:

Dear Guest, A simple breakfast with muffins, oatmeal, and a warm cup of tea or coffee is a great way to start the day! We’re glad you enjoyed these offerings along with the convenience of having a kitchen in your room. It’s always our goal to provide a comfortable and practical stay. Everyone at Extended Stay America appreciates your feedback and looks forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are glad to hear you appreciated the kitchen, but we are sorry that the breakfast did not meet your expectations. We understand how important a satisfying start to the day is. Your comments have been shared with our team as we work on improving the quality and variety of our breakfast offerings. We appreciate your input and hope to have the opportunity to provide you with a better overall experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found the room to be very clean, as maintaining high housekeeping standards is important to us. However, we sincerely apologize that the condition and overall atmosphere of the room did not meet your expectations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management