Extended Stay America - Secaucus - Meadowlands

Business response:

Dear Tamara, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Nicole, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management 

Business response:

Dear Deborah, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our free breakfast to be a positive aspect of your stay. Your comments are valuable to us as we strive to enhance the overall guest experience. We hope to welcome you back soon. Sincerely,Hotel Management 

Business response:

Dear Guest, We are pleased you had a pleasant stay with us. Your feedback is invaluable as we continuously strive to monitor and improve our guest experience. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.S... read more

Business response:

Dear Marecel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that your overall experience was great. However, we are disappointed to learn about your encounter with our staff. Providing warm and welcoming service is paramount to us, and we regret if you did not feel this during your stay. A smile costs us nothing but goes a long way in making our guests feel welcomed and appreciated. We will share your kind words with our team to ensure we continue fostering a ... read more

Business response:

Dear Yanitza Fabiana, Thank you so much for this honest review. We are very glad you had a great experience throughout our hotel. We love what we do, but being recognized for a well-done job is always excellent! We will share your compliments with our staff. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management