Extended Stay America - Secaucus - Meadowlands

Business response:

Dear Hevelin, We appreciate the candid review of your stay at our hotel. Please accept our apologies concerning your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management 

Business response:

Dear Frania, Thank you for the thoughtful review of Extended Stay America. We are delighted you enjoyed your stay and that we were able to exceed your expectations all for a great price. We're glad you found your room clean and comfortable. Thank you for your kind words regarding our staff. They work hard to make each guest's visit exceptional; therefore, we appreciate the recognition of their efforts. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Marian, Please accept our apologies for the overall disappointing experience at our hotel. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for oversights during your stay and the inconvenience you experienced when the smoke alarms went off. As a precaution, we will have our engineering team do a full inspection of all our suites and relay your comments to our housekeeping team. We hope to have another opportunity to provide you with the great visit you deserve and that we a... read more