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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Slow check in, hotel is fine. When I showed up to check in it was a slow process. The manager pulled out a piece of paper and insisted that I write down the name of the company that I worked for, and my email address and phone number. Then he proceeded to type all of that info on a tablet. Other hotels print an invoice, have me sign it, then I'm on my way. Otherwise the room was fine. It included a little kitchen and was clean and comfortable. The area is nice and walking distance to restaurants.
Business response:
Thank you for choosing to stay at Extended Stay America. It's nice to know you enjoyed your clean, comfortable suite with a fully equipped kitchen and that you liked our location near the restaurants. However, we apologize for the issues you experienced during check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for your feedback and we hope you will stay with us again soon. Sincerely, Hotel Management
The staff is very polite and friendly then most places
Business response:
Steven, thank you so much for the valuable comments about our hospitality. It was such a pleasure knowing you had an excellent stay and the highlight of your experience was the exemplary service provided by our team. Our associates thank you for praising their efforts. Please visit Extended Stay America soon for another memorable stay. Sincerely, Hotel Management
Will be back Stay was great. Front desk helped with everything. Clean rooms
Business response:
William, thank you for going online and sharing your gracious review of Extended Stay America. We appreciate you for confirming you enjoyed the comfort of your room, which made your stay a relaxing one. It was also a pleasure to know you liked the service provided by our courteous associates. Your excellent rating is highly appreciated, and we look forward to providing another restful visit. Sincerely, Hotel Management
Good price and location..Not the cleanest overall, but bed was fine - clean linens/sheets. Shower faucet leaked. No maid service included. Have to ask for necessIties - towels, kitchen utensils, etc. Breakfast was minimal - coffee and pre-packaged muffins.
Business response:
Thank for the feedback. We apologize for the issue you encountered in your room. Your feedback is of utmost importance so it has been discussed with our maintenance department in an effort to improve our service levels moving forward. Please note, our housekeeping service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future imple... read more
I think the staff is great! They are very helpful nd know me by name and always willing to help keep me happy. Especially Banita, she has gone above an beyond to help me with checkin, accommodations, securing my room and is extremely friendly! She sets a great example for others to follow. Please make sure to let her know how valuable she is to Extended Stay. Thanks
Business response:
Steven, thank you for taking time to review your stay at Extended Stay America. Banita is a valued member of our team, so it is no surprise she took such great care of you. That is what we like to see! Please be assured that we will pass along your comments to her. We appreciate your review and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 4.3 star rating with 727 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.