Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East

Business response:

We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback regarding the regarding the update and odor issue will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. Please give us a chance to provide you with a better stay on your next trip to our city. Sincerely, Hotel Management 

Business response:

Sara, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

It was our pleasure having you as our guest. We are pleased to know you were impressed with our well-kept property. Your feedback for the refrigerator is shared with the maintenance team to do the necessary. We appreciate your review, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our location, we are sorry for the cleanliness issues you encountered in your room. Your feedback has been discussed with the appropriate team members to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the nice feedback. We are thrilled to know we met your expectations and you had a pleasant stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Amy, thank you for your review. We apologize for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hairdryers and toiletries are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We hope this unfortunate situation will not prevent you from staying with us again... read more

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Leslie, thank you for sharing your feedback. We are sorry our hotel policy was not explained to you upon arrival and regret the inconvenience it caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Please consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Stefan, thank you for staying at our hotel. We are pleased to know you had an overall pleasant time, but we are sorry you were unhappy with your room. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management