Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Franklin, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with your well-appointed room along with the fully-equipped kitchen and that you had a nice stay. We appreciate your business and look forward to welcoming you back soon for another memorable experience. Sincerely, Hotel Management 

Business response:

We sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback regarding the regarding the update and odor issue will be shared with the appropriate individuals to make sure we deliver better guest experience going forward. Please give us a chance to provide you with a better stay on your next trip to our city. Sincerely, Hotel Management 

Business response:

Sara, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

It was our pleasure having you as our guest. We are pleased to know you were impressed with our well-kept property. Your feedback for the refrigerator is shared with the maintenance team to do the necessary. We appreciate your review, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our location, we are sorry for the cleanliness issues you encountered in your room. Your feedback has been discussed with the appropriate team members to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the nice feedback. We are thrilled to know we met your expectations and you had a pleasant stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Amy, thank you for your review. We apologize for your disappointment with the in-suite amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hairdryers and toiletries are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We hope this unfortunate situation will not prevent you from staying with us again... read more