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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Management It was pouring down rain I arrived at the hotel they didn't have the room that I booked so the manager didn't know how to give me a upgraded room so that went on for 30 mins he was on the phone with the hotel next door which was the same hotel just a different building . asking the manager next door do he have any room he stayed no .so the manager said he can refunded my money back or I can go to another hotel an exit down if I wanted a room . after been there for an hour . so I get in my car in the pouring r... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive... read more
Eh. The room was rather Spartan, with an outdated faux-linoleum floor and dented fridge. The oven had seen better days too, perhaps those days were in the 80's. I just needed the bed and the shower, so it did the job. The staff was helpful and friendly.
It was OK Stayed one night they were in the middle of renovation. Nothing to say but tha the room was clean and we slept well.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad that we were able to accommodate your needs with a satisfactory stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Overall the stay was not bad, and they accommodated us with our dog. But the first room they put us in was wonderful! Huge, lots of space, except the air didn't work. They then moved us to a smaller room with hard wood floors, that was nice, but more cramped than the last having 3 people and a dog staying in. It also would have been nice to know that they were renovating everything while we we're staying there. It wasn't as nice as the pictures, and we heard working through out the morning.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the maintenance issues you experienced. Still, I am glad to read that we were able to accommodate your needs with our pet friendly policy. Thank you again for your review.
Room needs updating Room is spacious. Had a non smoking room across the hall from smoking rooms and it very much smelled like a smoking room. There were burns in the bed spread and on the toilet. Needs a lot of updating. Felt muggy in the room like it was damp. Wall unit Ac worked good. Again, very spacious, just not updated or taken care of.
friendly and clean! Staff was friendly room was clean. The shower was nice and hot. I will stay at this hotel next time I come to town.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 4.3 star rating with 727 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.