Extended Stay America Select Suites - Atlanta - Buckhead

Business response:

Dear Cheryl, our thanks for reviewing your stay at Extended Stay America. We apologize about the dog barking. In the future, if this happens please let our desk staff know as we do have a pet policy so our guests are not disturbed. On a positive note, we are happy you liked our location. We value your feedback and truly hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Marilyn, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dan, thanks for being our guest. We are pleased to read you loved the service offered by our staff and that you had a pleasant stay. All of us at Extended Stay America look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tonya, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay with us. We apologize for the behavior of our associates, and we appreciate you for informing us about this incident. We provide thorough training for all staff, and we will redouble our efforts so that no future guest experiences the same. We would welcome the opportunity to restore a favorable impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Donald, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful feedback. We are glad you had a great experience and appreciate you being our guest. The next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Mary, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management