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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some improvement over I saw the same trash on the floor of the hallway for 3 days straight. The first room was given to me smell like smoke. The second one smelled old. The worst part of my state was I felt like my bed had bed bugs.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
It was very clean and I like how its designed like a mini apartment
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you loved our well-kept property and that you had a nice time with us. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Could be better, could be worse. Carpet needs cleaning. The bottom of my babies socks were black after walking on the carpet. Trash from previous guests were left under the bed and under the end table. No stopper for the kitchen sink. I liked the layout of the room and the staff member at check In was very friendly.
Business response:
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we regret that our housekeeping staff overlooked some areas and that your suite was not cleaned to perfection upon your arrival. We will speak with our team to make sure we are following certain procedures so that this unfortunate situation does not happen again. We appreciate your business and hope that you will stay with us again the next time you visit the area. Sincerely, Hotel Man... read more
The room exceeded our expectations with having comfortable beds and a full kitchen. There was plenty of room for 2 adults & 5 kids. However the continental breakfast was a disappointment with only having nutrigrain bars and muffins. We would definitely stay again, and plan to have breakfast in our room/kitchen.
Business response:
Amanda, thank you for choosing the Extended Stay America. We are pleased to know how much you liked your room! Your feedback will be shared with our Brand Leaders to assist them when determining new grab-and-go breakfast offerings for future implementation. Thanks for allowing us to be of service. We look forward to welcoming you and your family back again. Sincerely, Hotel Management
Ok overall. Stayed 10 days and the pool was closed until the last night of our stay. Also had continuous issues with the door at the stairwell not working right even after reporting the problem
Business response:
Tiffany, we appreciate you taking the time to post a review. We are sorry for the issues you experienced during your stay and that the problems were not resolved after addressing. Your feedback will be used as a training tool to improve our service and facilities moving forward. We hope to host you back so that we can make it up to you. Sincerely, Hotel Management
Great location Very friendly staff. Overall a pleasing experience. Nice to have a full kitchen. They also supply 2 sets of dishes, towels, dish detergent, a toaster, and coffee maker along with pots and pans needed for cooking. Bathroom felt clean, room did not. It just felt sticky.
Business response:
Thanks for being our guest at Extended Stay America. We are please to know our location was ideal for your trip and that you were impressed with the kitchenette in your room. That being said, we regret the inconvenience you experienced with the cleanliness of your room and have shared your concern with our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. We hope this didn’t overshadow your otherwise great stay and that you wil... read more
It was ok.
Business response:
Judith, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
hotel is nice. Beds need to be replaced. Very uncomfortable. Couldn’t use pool due to handicap chair not working. Kids were upset
Business response:
Suzanne, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope to have you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 4.2 star rating with 848 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.