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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Met Expectations Checked in late and staff was friendly, knowledgeable. The first floor smelled like straight up chicken. Everywhere. Aside from that, if you know what to expect from an Extended Stay Inn, this place was good. Met expectations.
Business response:
Lauren, thanks for staying at Extended Stay America and for the feedback. We are glad to read you liked the service offered by our staff and that we met your expectations. However, we are sorry for the cleanliness issue you had and regret the inconvenience caused. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Okay for 1 night The floor of our room Reeked of seafooD. We didn’t get sheets for pullout up check in, had to go back down stairs to get them. The pull out bed was dusty and had a dead bug on mattress. Our queen bed also had dirty/dusty sheets. Not enough towels for 3 people. The bath tub could use some cleaning or grouting, had Mildew.
Business response:
Christina, thank you for your overnight stay at our hotel. Please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
We needed a place for a quick overnight trip for a family funeral. Price was right. The room was large and if we had needed more than one night the kitchen would have been perfect.
Business response:
Christy, thanks for choosing Extended Stay America for your stay. We are pleased to know your stay with us was comfortable and that you liked the good value we offer. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Contemplating on coming back I basically had to make 4 reservations just to do a 2night stay. It was ridiculous, I was refunded for 2 nights, but now I have to wait for my money. The two students who worked there did not know what they were doing at all. But at least they were polite.
Business response:
Thank you for your stay with us and we appreciate your feedback. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope the rest of your stay was enjoyable and that you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Ok but could be better The air conditioning did not get cold. They mentioned breakfast but to was some granola bars and muffins. No staff on duty when I was ready to check out.
Business response:
John, thank you for reviewing our hotel. Please accept our apology for missed meeting your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. Also, please know, since we follow grab-and-go breakfast concept, the items that we served are limited. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. ... read more
Business response:
Jacqueline, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager
The store took a while cook some food...
Business response:
Bret, many thanks for taking the time to post your review. We are pleased you had an overall nice stay and enjoyed being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 4.2 star rating with 799 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.