Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing us. We are happy to know you had an overall pleasant stay and liked our convenient location ideal for your needs. However, we are sorry for the problem you encountered with the HVAC unit in your room. We have discussed your feedback with our maintenance team to rectify this issue. We have also shared your feedback regarding our breakfast with our Brand Leaders to consider while planning the menu in the future. We hope the positive aspects of your visit will bring you back whenever you are in this area... read more

Business response:

Kevin, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kevin, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Kevin, thank you for taking the time to provide feedback about your stay. We are sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Steve, thanks for being our guest at Extended Stay America. We are happy to know you liked the service offered by our staff and that we met some of your expectations. However, we are sorry the issue you experienced and regret if any inconvenience caused. Please note, our room has a fully equipped kitchen with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope to have the opportunity to welcome you back when in the area. Sincerely, Hotel Mana... read more

Business response:

Ralph, thanks for taking the time to post your rating online. We are delighted to know we made your stay enjoyable and that you were left with a positive impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management