Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody

Business response:

Jonathan, thank you for staying with us and for the terrific review! We enjoyed having you as our guest at Extended Stay America. It is great to know that our team made your stay more comfortable. Making our guests feel at home is what we love to do, and we will share your compliments with Deserie. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It is great to read that you were impressed with our courteous associates and your comfortable room. We look forward to your next visit soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing us. We are happy to know you had an overall pleasant stay and liked our convenient location ideal for your needs. However, we are sorry for the problem you encountered with the HVAC unit in your room. We have discussed your feedback with our maintenance team to rectify this issue. We have also shared your feedback regarding our breakfast with our Brand Leaders to consider while planning the menu in the future. We hope the positive aspects of your visit will bring you back whenever you are in this area... read more

Business response:

Kevin, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kevin, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Kevin, thank you for taking the time to provide feedback about your stay. We are sorry for the unpleasant experience with one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management