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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pretty place but people smoke on cigars and marihuna in the hallways and people walking naked out of the rooms. but rooms are great.
Business response:
Thank you for your feedback, Frankie. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
They never had towels, soap nor rags for shower. They don’t have an iron in room. Tub stopped up and no help with having a luggage Carrier.
Business response:
Thank you for sharing your experience. Please accept our sincerest apologies for the issues with amenity offerings, front desk issues and plumbing inconveniences. We take pride in delivering an exceptional experience and are so disappointed that this was not what you received. we will use your feedback to help us improve in these areas for all our future guests. Thank you for allowing us to host you, and we wish you all the best in your future travels.
Business response:
Thank you for reviewing your stay with us, Ruebin. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
Staff were very polite and accomodating. Clean very happy with my stay.
Business response:
We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!
The Room 424 they gave me A/C was broke hot as hell in there, I end up requesting a room change around 12am. No Security patrolling the campus, so your vehicle feels unsafe. Room was clean but bedsheets looks dirty.. The morning Front Desk lady was rude at checkout, no eye contact just took the card keys and kept talking on the company phone. Second Entry Door in the front card key reader wasn't reading guests card from time to time..
Business response:
I'm so sorry to hear that our hotel did not meet your expectations due to the issues with the AC, feelings of uneasiness, key card issues and customer service. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience and we will make sure that we address your concerns with the property directly for proper action and resolve. Best wishes in all your future travels.
There isn’t breakfast, but in general is amazing! Evething is new and clean! We liked it!
Business response:
Thank you for staying with us. We appreciate your comments, Miriam, and we’re so glad you enjoyed your stay. About breakfast, WoodSpring Suites is able to provide the best value possible by not charging our guests for amenities offered by more traditional hotels. We are proud to offer a kitchen in every room at all hotels nationwide. Many guests love being able to prepare meals in their rooms. We look forward to seeing you at a WoodSpring Suites or Signature hotel again soon.
Business response:
We appreciate this wonderful rating and thank you for choosing to stay with us!
I like the cleanliness but I disliked the tub was stopped up.
Business response:
Thank you for your review. We are happy that you enjoyed our clean rooms but are so sorry that you had an issue with the plumbing. Our staff works hard to address those concerns as soon as they are made aware and we apologize that this did not happen for you. We will forward this concern to the maintenance team at the property level for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Quick, cheap stay. There were dead roaches in my room, kids walking around without masks on, including someone in the lobby without a mask on. The front desk service was outstanding, they are very friendly. This didn’t match what else I saw throughout.
Business response:
Thank you for your feedback. We are happy that you loved our friendly and helpful staff but are terribly sorry for the issues you experienced with the pest sightings and lack of masks. The safety and health of our guests is top priority and we can't apologize enough that this did not come through. We can assure you that we will address the issues with the masks with the property - and the pest issue with our pest control provider for immediate action and resolve. Thank you for letting us know how we are coming across and we ... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 4.3 star rating with 1,074 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.