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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pure honesty This hotel isn't bad per se, it's just very dated. If they did some updates in the rooms and made a few little changes, the prices they charge would be justified. Good things: decent location, quiet neighborhood, not too far from the city. Annoying things: the wifi is pretty bad during the day, the rooms are dated, the bed was pretty darn bad, their version of a "continental breakfast" consists of low-grade muffins and coffee, and they make you check out at 11am and don't allow late check-outs. I called for an e... read more
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate your kind comments about the location of our property as well as our friendly staff; however, we apologize that we were not able to exceed your expectations during your stay. I discussed your comments with the team, and we are going to take necessary steps to provide enhanced quality and service, especially in accommodating guest requests. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Ex... read more
quiet & relaxing Chicago Suburb It was nice to go back to my Chicago Suburb Hotel after spend the day in Downtown Chicago. Westmont is quiet in comparison.
Business response:
Thank you so much for sharing your experience with us. We are delighted to hear that we were able to accommodate your needs with a quiet and relaxing stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
difficult to access front desk staff was not friendly and had to be found to check in and out. stayed two nights and room was not cleaned on monday morning. If you like zero frills and in room cooking then price point is right
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure we are providing each guest with professional customer service. Thanks t... read more
great day at extended stay It was relaxing
Very comfortable quiet peaceful all around hotel in and out
Business response:
Thank you for taking the time to write a review of your experience with us. I am so pleased to read that we were able to accommodate your needs with a comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Free Break-fast and WIFI should improve
Business response:
Thank you for taking the time to write a review of your stay. We appreciate your suggestions regarding our amenities, I will be sure to share them with our corporate office. I am glad to read that you had a positive stay overall. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.