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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair The room smelled like smoke. There was a whole in the bathroom door. Hotel is old. The good is the price, quiet, close to Oak Brook mall, bed was comfortable.
Business response:
The feedback provided in your review is much appreciated. We appreciate the kind comments about the comfortable bed, affordable price and this being a quite location; however, we apologize that there was a room odor and the maintenance issue. I discussed your comments with our team, and we are diligently working to resolve any issues prior to a guests checking in. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the f... read more
Not what we expected Beds were very stiff, microwave was dirty with pieces of food in it from previous guest. Only 3 bath towels and 2 hand towels, no washcloths......No plates/utensils in room with full kitchen?? Tub was hard to stand in because it curved on the sides to the middle! I will say that the front desk staff was VERY nice to deal with!
Disappointed and too tired to complain I came in for a short nights rest. I was only there 3 hours. I was disappointed some of the room staples werent in the room. Such as pillows and soap. I just wanted to rest, not have to call the overnight attendant and wait for service. When I went to check out, I waited close to 5 mins for the attendant to appear and was unable to find him or locate him by calling; I ended up just leaving my key on the counter. I mentioned my concern to the morning attendant when she called to say she... read more
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not up to standard when you checked in. Your comments were reviewed by our staff, and we will continue to inspect rooms to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the... read more
We had time the room was nice, we will definitely stay there again.
Rest Overall GREAT
a little variable, recommend with cautions stayed 3 times in last few weeks, they were having some staffing issues so our room was not ready on arrival once. (VERY helpful/nice front desk) You have to ask for every kitchen item - coffee pot given had not been washed. Next time, room was "ready", but NO a/c on (it was 90) and not even a single paper cup in the room. In all three cases the vinyl floor was sticky. It's just not super customer service at checkin (except first visit) HOWEVER, the beds are very very comfortable, ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we failed to communicate the amenities we offer at the hotel. Your comments were reviewed by the staff, and we will make sure to follow up with all of our guests in an ample amount of time to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a b... read more
Just ok Slow check in . Staff was ok. Wasn't really welcoming . Room was ok pretty basic . Location was in a business center which was nice and quiet . For an extended stay would have expected a little more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your check in process took as long as it did. In response to your feedback, I am working with the staff to speed up our check in process. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, we would like to hear it. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future
Good neighborhood... The hotel its self was good. Only thing I would complain about is under the beds did not look like they have been cleaned. Wasn't very pleasant finding a condom wrapper...also the staff weren't the friendliest.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,081 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.