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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel seemed run down, it was having some kind of maintenance issue when I was there. I arrived I had one towel, no hand towel, wash cloth or soap to wash your hands with. I called down & none were available at that time. The office staff was very nice & generally helpful. The refrigerator door was also broken, didn't shut correctly.
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the staff; however, we apologize that you did not have all of the towels upon check in. To uphold our company's high standards, we will be checking all guest rooms prior to arrival moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
Clean My Room I had an 8-day stay and no one ever came by to clean my bathroom. I had read that during an 8-day stay that my room would get cleaned at least once but got no service. Although I reached out to one of the staff about cleaning up the room, the individual said that they would put my room on their list to be cleaned but still failed to come by and clean up my room. This was very disappointing to me.
Business response:
We appreciate you taking the time to share your experience. Please accept my apologies that your room was not cleaned according to policy. Our staff will be addressed on making sure rooms are provided with the amenities we offer. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Extended Stay 1/7/16- 1/9/16 my stay was average. what I didn't like is the fact that upon going in my room after checking in, I found some hair on my bed and and wife and I only had one face towel. I asked for face towels the entire day and kept getting lied too about there being no more clean towels and that someone was going to come in and wash them. I didn't get fresh towels to the next day of my stay! other then that, my stay here was ok.
Business response:
I appreciate you taking the time to write a review of your experience with us. It is disappointing to read about the cleanliness issue you experience and the lack of linens you did not received. We will work with our staff on making sure all rooms are clean and that everything is needed for guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Room was supposedly just cleaned but the toilet paper was not replace and had very little on it, no extra roll in the room and had to go and get it our selves because it was taking too long for them to bring it up.
Business response:
We appreciate you taking the time to share your experience and for choosing to stay with us. Please accept our apologies on the lack of toilet paper in your room. We will do a better job making sure rooms are ready for guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Cocineta, refrigerador y microondas. RECOMENDABLE Buena atención, limpieza impecable e instalaciones funcionales. ¡Las camas muy cómodas!
Only complaint was the free internet service the worse of any hotel I've stayed at.
Business response:
Thank you for taking the time to share your experience. I am pleased to see you had a great stay; however, I am disappointed that our free WiFi did not meet your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I pay for a king size bed and they didn't have any so I got a queen size instead and no refund on the difference
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were unable to accommodate your room type request. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future."
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.