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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rest Overall GREAT
a little variable, recommend with cautions stayed 3 times in last few weeks, they were having some staffing issues so our room was not ready on arrival once. (VERY helpful/nice front desk) You have to ask for every kitchen item - coffee pot given had not been washed. Next time, room was "ready", but NO a/c on (it was 90) and not even a single paper cup in the room. In all three cases the vinyl floor was sticky. It's just not super customer service at checkin (except first visit) HOWEVER, the beds are very very comfortable, ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that we failed to communicate the amenities we offer at the hotel. Your comments were reviewed by the staff, and we will make sure to follow up with all of our guests in an ample amount of time to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a b... read more
Just ok Slow check in . Staff was ok. Wasn't really welcoming . Room was ok pretty basic . Location was in a business center which was nice and quiet . For an extended stay would have expected a little more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your check in process took as long as it did. In response to your feedback, I am working with the staff to speed up our check in process. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, we would like to hear it. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future
Good neighborhood... The hotel its self was good. Only thing I would complain about is under the beds did not look like they have been cleaned. Wasn't very pleasant finding a condom wrapper...also the staff weren't the friendliest.
Disappointing Lovely studio accommodation (full kitchen)--but not a single utensil, cup, pan, or plate. What is the point?! The coffee in the lobby had disappeared before I arrived at 7 p.m. Breakfast? A joke! Only sweetened white stuff for coffee. Soft apples, an orange, oatmeal mix but no hot water. VERY slow internet. If you are only looking for a clean bed, shower, & t.v. you are good to go.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the room types we offer; however, we apologize that the breakfast was not stocked as it should have been. I discussed your comments with our team, and we are the proper breakfast standards are followed. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Excellent
Business response:
Miguel - We sincerely appreciate your positive feedback regarding your most recent stay with us. We are delighted to hear that you had an excellent stay with us and that we were able to exceed your expectations. We do hope that you will visit us again in the near future. Again, thank you so very much for your comments.
Pure honesty This hotel isn't bad per se, it's just very dated. If they did some updates in the rooms and made a few little changes, the prices they charge would be justified. Good things: decent location, quiet neighborhood, not too far from the city. Annoying things: the wifi is pretty bad during the day, the rooms are dated, the bed was pretty darn bad, their version of a "continental breakfast" consists of low-grade muffins and coffee, and they make you check out at 11am and don't allow late check-outs. I called for an e... read more
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate your kind comments about the location of our property as well as our friendly staff; however, we apologize that we were not able to exceed your expectations during your stay. I discussed your comments with the team, and we are going to take necessary steps to provide enhanced quality and service, especially in accommodating guest requests. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Ex... read more
quiet & relaxing Chicago Suburb It was nice to go back to my Chicago Suburb Hotel after spend the day in Downtown Chicago. Westmont is quiet in comparison.
Business response:
Thank you so much for sharing your experience with us. We are delighted to hear that we were able to accommodate your needs with a quiet and relaxing stay! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,102 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.