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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
someplace different Be prepared for the after hours arrival and the fact that the desk is not staffed 24 hrs a day. The room was clean but the bed and towels were a little rough but good enough for a night of sleep before getting on the road again.
Fix the air conditioner Last minute booking. Not there for local attractions etc. Had to phone for both check-in and check out no one at desk. you could see outside into the parking lot and since we were on the ground floor anyone walking by could see in. Air conditioner was very loud and would come on every hour . We could not figure out in the middle of the night how to shut it off. no breakfast
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Woodsprings provided a clean basic room for a great price. The bed was comfortable, the TV worked, the fridge worked, the shower worked. It had the necessities, but lacked additional comforts that would make it great! The staff were very nice and helpful, but not always present.
Business response:
We apologize for the inconvenience but I'm glad that it didn't have a big impact on your stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to our area.
Business response:
WoodSpring Suites strives to provide guests with an environment they can enjoy, feel comfortable and want to return too. We are glad to hear we did that for you. We wish you well in your future travels and hope you will visit us again soon.
The check-in was a little slow I'm not sure if it was due to the fact that I came a little late but besides that my stay was good. I would definitely stay at the Woodspring suites again.
Business response:
We would like to thank you for the review and sharing your experience with us. WoodSpring Suites strives to accommodate all of our guest and their needs and make their time with us enjoyable. Glad to hear we were able to do that for you.
Business response:
Thanks Mary! We appreciate the time it took you to rate our hotel.
It was really nice i had a nice stay for one night The bed could of been a lot better and the room could came with plates cups an sliverwear. But other than that it was really nice
Business response:
We are thrilled to see that you enjoyed your stay with us. We hope you will come back and visit us again soon!
Hotel muy cómodo y buenas instalaciones El hotel tiene instalaciones muy cómodas, la distribución de la habitación es excelente. La regadera del baño esta deliciosa y me gusta que tiene tina. La casa es muy suave y limpia. Si se necesita mas papel higiénico o cambiar las toallas del baño, se deben hacer personalmente en la recepción. Lo unico malo es que la limpieza de la habitación se hace cada 2 semanas y si se desea que limpien antes de esas 2 semanas, es necesario pagar 25 dolares por el servicio de limpieza. El baño no ... read more
Business response:
Thank you for leaving us feedback!
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.