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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Kim, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Nice hotel but don't change towels or linens Like hotel no one bothers u staff is friendly but it is 10 a week if u want clean towels and and sheets and such
Business response:
Dear John, Thank you for the great review of our hotel! I am sorry that you were inconvenienced by the differences our hotel brand offers versus others in the way of housekeeping. I appreciate your feedback and will work with my staff to ensure we are informing our guests of these differences as so avoid confusion on it in the future. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Business response:
Thank you for submitting feedback to us on your experience at our property. I see by your rating that we did not WOW you during your stay. I would love to hear from you about what we could do better for the future. I hope to hear from you soon!
Bad heavily out ways Good The guest services need improvement, I didn't feel like customer satisfaction was important to staff, was wrongly charged for Free WiFi and room cost adjustments made in accordance to their error still makes no sense and heavy urine smell on second floor. No soap or hygiene products in room upon arrival supplied only if requested, for a couple days its not a bad stay if you're not on the second floor the stove and fridge are a nice perk for an extended stay but the service doesn't encourage an exten... read more
Business response:
Dear Vanessa, Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. I am disappointed to hear about the issues you encountered during your stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will be sure to share your feedback with our staff so we can give our guests a better experience in the future. If you give us a chance to earn back your trust, I can assure you that we will do our best to give... read more
Good place For the price Beds suck , otherwise it is what it is
Business response:
Dear Shawn, Thank you for taking the time to share your feedback. Thank you for letting me know that the bed in your room was bad, I will follow up on this issue. We hope to welcome you back to our hotel very soon! Sincerely,
Good and Bad The hotel as well as the whole concept of it I genuinely like however in my opinion the staff at this one leaves a lot to be desired
Business response:
Dear Theresa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I am glad that you liked the concept of our hotel but am disappointed that our staff fell short on giving you the service you deserved. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Only a bar of soap was provided. No shampoo or conditioner in room and front desk never answered the phone to see if available. Bed was uncomfortable.
Business response:
Dear Christopher, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
great place it was nice
Business response:
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
I felt that the staff was very excellent, liked the price. Bed sheets had small stains and caught me off guard thought it was a beg bug but looked like a blood stain. Either way the price was very affordable no sure if there is anything they can do to upgrade or make it better.
Business response:
Thank you for sharing your feedback, I would like to apologize on behalf of the staff. I will review this feedback with my team and work to make sure this does not happen again.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 997 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.