Extended Stay America Select Suites - Columbia - Ft. Jackson

Business response:

Thank you for taking the time to review your stay. Although we're glad you were pleased with the service provided by our associates, we're sorry for the difficulties you encountered in your room. Please know The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We have also asked our pest control pr... read more

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the average condition of your room. Please be assured that we have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We hope to have the opportunity to make a much better impression on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management