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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Property Location Located in Columbia, Extended Stay America - Columbia - Ft. Jackson is close to Fort Jackson and Hilton Field. This aparthotel is within the vicinity of Columbia Place Mall and William Jennings Bryan Dorn Veterans Affairs Medical Center.Rooms Make yourself at home in one of the 120 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Convenienc... read more
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok place. The staff was not cheerful or helpful. Just robotic in handling the entire transaction, didn’t discuss check out, area entertainment, nothing. I cleaned the hotel room from top to bottom and ended up with a white cloth turned black.
Business response:
Dear Sylvia, Thank you for taking the time to share your impression of our hotel. We always aim to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associates and the condition of your suite you describe are unacceptable and not representative of our quality standards. We understand your frustration and have taken note of these concerns to address them promptly with the appropriate individuals. ... read more
Good
This facility is in need of repairs and upgrades. The elevator kept sticking and the room has roaches. Dresser drawer is hanging off and the staff has an attitude when questioned about things.
Business response:
Dear Altrise, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will share them with our team for improvements. Our aim is to provide a comfortable and pleasant stay for our guests, and we appreciate your insights. Please consider giving us another opportunity in the future to provide you with an enhanced experience. Your satisfaction is important to us; we'll work hard to address these issues.SincerelyHotel Management
There was no shower curtain but the staff delivered one which I installed and there was no blow dryer in room.
Business response:
Dear Michael, Thank you for taking the time to leave your feedback. Knowing how our staff met your need for the shower curtain is excellent. However, we hope you will accept our apologies regarding the hair dryer. They are available at the front desk, as our guests often bring them along. However, our staff is happy to deliver them to your suite. We are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We appreciate your business and hope to accommoda... read more
A cheap place to stay They did not clean the room because we stayed there three days we had to take her own garbage out. You did not get fresh towels unless you went out of the office to get them smoking was outside no ashtrays no seats. No nothing to be able to be in, and the beds were very very soft.
Business response:
Dear Barbara, We apologize for the issues you experienced during your stay. Your total satisfaction is always our top priority, and we failed to show this to you. We are sorry for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. However, we are glad you had a good night's sleep throughout your stay. Thank you again for your feedback; this will help us to build our services as we advance. We hope to see you again, and we hope that you will give ... read more
Super convenient to Fort Jackson, our room had a microwave, stove, refrigerator. The floors are not close to flat and level and were sticky to walk in. Pillows sucked but they always do. The elevator takes 40 seconds to travel between floors 1 and 3, the stars are like 5 to ten seconds, but not near the elevator.
Business response:
Dear Sherwood, Thank you for staying at Extended Stay America during your recent trip to Columbia. We are delighted to know you enjoyed our room with a fully-equipped kitchen and that our location close to Fort Jackson was perfect for your visit. However, we apologize for the inconvenience with the comforts of pillows. We are truly sorry for the concerns you encountered with the cleanliness of the room floor. We are working to remedy these issues so that your stay will be absolutely perfect next time. You are a valued custom... read more
Clean room and nice and cozy bed
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 4.3 star rating with 1,383 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.