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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loved how close it was and within walking distance of major stores and restaurants
Business response:
Dear Elly, We're thrilled you enjoyed the convenient location of Extended Stay America, situated within walking distance of major stores and restaurants. Providing proximity to local amenities is part of our commitment to enhancing our guests' stay. Thank you for choosing us, and we look forward to hosting you again for another enjoyable experience!Sincerely,Hotel Management
The guy working at the counter was polite and professional. My room was very clean and quiet. When my job increases my weekly hours, I often will get a room, because of the distance and traffic. The extended stay is only about 10 minutes from my job, and I will definitely stay again.
Ok place. The staff was not cheerful or helpful. Just robotic in handling the entire transaction, didn’t discuss check out, area entertainment, nothing. I cleaned the hotel room from top to bottom and ended up with a white cloth turned black.
Business response:
Dear Sylvia, Thank you for taking the time to share your impression of our hotel. We always aim to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associates and the condition of your suite you describe are unacceptable and not representative of our quality standards. We understand your frustration and have taken note of these concerns to address them promptly with the appropriate individuals. ... read more
Good
There was no shower curtain but the staff delivered one which I installed and there was no blow dryer in room.
Business response:
Dear Michael, Thank you for taking the time to leave your feedback. Knowing how our staff met your need for the shower curtain is excellent. However, we hope you will accept our apologies regarding the hair dryer. They are available at the front desk, as our guests often bring them along. However, our staff is happy to deliver them to your suite. We are constantly striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We appreciate your business and hope to accommoda... read more
This facility is in need of repairs and upgrades. The elevator kept sticking and the room has roaches. Dresser drawer is hanging off and the staff has an attitude when questioned about things.
Business response:
Dear Altrise, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will share them with our team for improvements. Our aim is to provide a comfortable and pleasant stay for our guests, and we appreciate your insights. Please consider giving us another opportunity in the future to provide you with an enhanced experience. Your satisfaction is important to us; we'll work hard to address these issues.SincerelyHotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,638 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.