Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Kaiya, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

Thanks for being our guest at Extended Stay America - Columbia - Gateway Drive. We are happy you had a comfortable stay. We value all of our guests and hope you will consider staying with us again. Sincerely, General Manager 

Business response:

Thanks so much for the wonderful rating. I am thrilled that we met all your expectations for an enjoyable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Columbia - Gateway Drive. Sincerely, General Manager 

Business response:

Sylvia, we appreciate you taking the time to write a review about your anniversary stay at Extended Stay America - Columbia - Gateway Drive. It's great to read you enjoyed your comfortable suite, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely, General Manager 

Business response:

Brandi, thank you for staying with us and sharing your comments. We are glad your overall experience was enjoyable, but we are sorry for not meeting all of your expectations. We hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

Taabshir, thank you for being our guest at Extended Stay America - Columbia - Gateway Drive. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. Your feedback is much appreciated. Please come back and see us again soon. Sincerely, General Manager 

Business response:

Nicole, it was our pleasure hosting you at Extended Stay America - Columbia - Gateway Drive. We are glad to know you enjoyed your time with us and that our exceptional service made it even more memorable. I will also be sure to share your observations with my housekeeping team in an effort to improve our performance. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your time with us and that our facilities and service were to your satisfaction. We hope Extended Stay America - Columbia - Gateway Drive will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

David, thank you for staying at our hotel and sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, General Manager