Extended Stay America Select Suites - Columbia - Gateway Drive

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and were impressed with the comfort of your room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

We appreciate your kind review of Extended Stay America. Thanks for commenting on your stay and confirming that you liked the quality of our service as it made your visit a great one. On behalf of our team, we thank you for recognizing our efforts, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Kim, thanks for taking the time to review our hotel. We are delighted to know you liked our convenient location and had an excellent stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sandra, thanks for the review of Extended Stay America. We are delighted to know you liked your well-maintained room and were impressed with the courteous service provided by our staff. Our entire team has appreciated you for highlighting their efforts. Thanks once more, and we all look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management 

Business response:

Martin, thank you for sharing your feedback. Although you had an overall comfortable stay with us, we are sorry our breakfast offerings weren’t to your satisfaction and your feedback will be discussed with our brand leaders when updating our selections moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Kimberly, it was our pleasure having you as our guest at Extended Stay America. We are delighted to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Thank you again for taking time to write about your stay. We hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Matthew, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management