This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Aurora South
- Hotels
- Aurora, CO
About this business
When you stay at an Extended Stay America hotel, you'll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equipped kitchens, free wi-fi and plenty of space to work, dine and relax. We also offer on-site guest laundry and pet-friendly rooms. Here at Extended Stay America, genuine care is who we are.When you stay at an Extended Stay America hotel, you'll enjoy just the right amenities to make you feel at home. All our spacious suites feature amenities like fully equip... read more
Location details
13941 E. Harvard Ave., Aurora, CO, 80014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like the roach that crawled across the table. Also, something caused welts on both hands, my right forearm, and the back of my head. The bathroom sink drains very slowly, and the refrigerator did not keep my food cold
Business response:
Durrell, thank you for being our guest at Extended Stay America and for your nice rating. We are sorry for the maintenance and pest issues you encountered during your stay. We have shared your concerns with the appropriate individuals to take corrective measures and ensure this does not repeat. We understand your frustrations and regret your inconvenience. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Bed is not comfortable, lived there for nine days, no one ever cleaned the room.
Business response:
Jianghua, thank you for your review. Our top priority is our guests' well-being and safety; keeping that in mind, we have adjusted our housekeeping services to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We do sincerely apologize if this was not communicated to you upon check-in. We also regret the disappointment you had with the bed. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. S... read more
N/A
Paris, the deck cleck was fantastic. He went out of his way to get me checked in after hotel.com locked up, and did not get the reservation at his unit.
Business response:
Stafford, thank you for the glowing review of Extended Stay America. We are delighted to read that Paris went a step beyond to make your stay more comfortable. Your compliments will surely be shared with him. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
The front desk staff was exceptional. However, the grounds were filthy. There were bags of trash everywhere, and a plastic gallon of milk that was 3/4 full sat at the bottom of the stairs (external access) for all four days I was there. Same with other trash. My room was fine though.
Business response:
It was a pleasure to have you as our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our front desk staff. However, we are sorry for the cleanliness issue you experienced while here and regret the inconvenience it caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora South
How is Extended Stay America Select Suites - Denver - Aurora South rated?
Extended Stay America Select Suites - Denver - Aurora South has a 4.3 star rating with 1,506 reviews.
When is Extended Stay America Select Suites - Denver - Aurora South open?
Extended Stay America Select Suites - Denver - Aurora South is open now. It will close tomorrow at 12:00 a.m.