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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very helpful staff.
Business response:
Chris, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Perfectly Fine Hotel The Extended Stay America Suites in Cherry Creek is a "fine" establishment. There's nothing spectacular about the hotel, nor is there anything horrific. The room was clean, though dated. The staff were friendly. My biggest complaint about the hotel was how slow the remote/tv operated. First world problems, I know, but that should give you an idea about my experience.
Business response:
Thank you for taking the time to evaluate our hotel. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. However, we regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Business response:
I apologize the room was not up to your expectations. This is not what we stride for so please feel free to contact me directly next time you visit the area and if you are willing to give us another chance to give a great first impression.
Room smelled funny. It was a kitchenette with no utensils or dishes of any sort.
Business response:
Justin, thank you for your review. We are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Not as advertised Not sure what the first couple photos are of, but it’s certainly not the lobby of THIS Extended Stay. First night, I had someone knocking on my door. I was on the phone. I assumed that maybe the walls were so thin that the neighbors could hear me - so I quieted down. Knocking continues. I raised my voice that I was on the phone and asked them to stop. Knocking continues. Finally, after I continued to ignore them, the door handle starts to jiggle as if someone was trying to get in. WHAT??!?! The next morning... read more
Business response:
Jason, thank you for the specific feedback about your stay. We regret not meeting your expectations and are concerned to read the incident you outlined. Please know, the safety and security of our guests is our topmost priority, and rest assured we will review this with our team to see what transpired and take the appropriate action to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The hotel needs an update. The beds were comfortable however most everything else needs some TLC. When I checked into my room neither bed lamp nor the radio were plugged in and one light did not work. Doesn’t the maid service check this when cleaning rooms. It was obvious just looking at the clock radio it wasn’t plugged in. That’s just being lazy. I had to pull the mattresses out to plug them all in. I advised the front desk my light wasn’t working the first day. When I checked out 3 days later it still wasn’t working. For ... read more
Business response:
Carolyn, thank you for sharing your evaluation online. While we are glad you liked your comfortable bed and had a good nights' sleep, we apologize for not meeting all of your expectations. We are sorry for the mistakes made when servicing your room and that our front office team did not action your complaint. We will discuss your comments with the housekeeping and front office team to be more diligent. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,829 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.