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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel needs an update. The beds were comfortable however most everything else needs some TLC. When I checked into my room neither bed lamp nor the radio were plugged in and one light did not work. Doesn’t the maid service check this when cleaning rooms. It was obvious just looking at the clock radio it wasn’t plugged in. That’s just being lazy. I had to pull the mattresses out to plug them all in. I advised the front desk my light wasn’t working the first day. When I checked out 3 days later it still wasn’t working. For ... read more
Business response:
Carolyn, thank you for sharing your evaluation online. While we are glad you liked your comfortable bed and had a good nights' sleep, we apologize for not meeting all of your expectations. We are sorry for the mistakes made when servicing your room and that our front office team did not action your complaint. We will discuss your comments with the housekeeping and front office team to be more diligent. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Room smelled funny. It was a kitchenette with no utensils or dishes of any sort.
Business response:
Justin, thank you for your review. We are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Buildings and equipment are old, but no problem It seems that it is inflexible. I ran 1000 miles from the west coast without a break and arrived at 2 pm. Therefore I wanted to check in early, however they said it was only possible from 3 o'clock.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
My second time time staying at this location
Business response:
We are happy to know your travel plans brought you back to Extended Stay America. We are delighted our great accommodations and services left an excellent impression which helped you select us again. Your rating is highly appreciated, and we look forward to meeting soon. Sincerely, Hotel Management
The bed was comfortable and the area very quiet. The staff were very nice. That being said, there were flies in the room all weekend flying around us and our food, and my husband forgot his house shoes and walked around in his new white socks that quickly turned black on the bottom because the floors were so dirty. I will go back, but the cleaning staff need to be a lot more diligent.
Business response:
Thank you for sharing your feedback with us. Although you liked our quiet atmosphere and courteous associates, we apologize for the cleanliness issue in your suite. We assure you that your comments will be discussed with our housekeeping team to be more diligent. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Was ok
Business response:
Marcus, thank you for staying with us and leaving your review. Although you had a comfortable stay and that you were satisfied with our accommodation and amenities. However, we regret any inconvenience you may have had. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 4.4 star rating with 1,760 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.