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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Extended Stay America Hotel Detroit - Sterling Heights is located at 33400 Van Dyke Ave, Sterling Heights, MI. This business specializes in Hotels & Motels and Other Lodging.
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall it was ok
good location, mediocre accommodations We stayed there because of its location and acceptance of pets. The "free breakfast" is a minimal snack, not a meal, and it's available for a very limited period of time. Normal hotel amenities were lacking: only soap and TP in the room. No shampoo, no Kleenex, not even hangers. I get that it's an extended stay hotel, but if you're going to call it a hotel, I expect certain things that were not there. And it was not as clean as I expect.
date night over all everything was good. However, hotel staff was inconsiderably rude and there was no soap or any basic goods. the breakfast was semi decent nothing amazing.
Business response:
Pena - I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about how pleasant your date night was; however, we apologize that the staff came off as unfriendly and rude. As this hotel’s manager, I can assure you that I have spoken with each and every staff member to ensure everyone presents themselves as both friendly, and helpful, to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hot... read more
There's a reason it's so reasonably priced Here are the good things: Good location on Van D. Blvd, complete kitchen in room, friends staff. On the other end, they tout "free breakfast" but that consists of three coffee urns and some oatmeal bars. The overall hotel was a little dingy (but the rooms were fine.) Good bargain, but don't expect a 5-star property.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your expectations. Still, we are happy to know that we were able to provide you with a comfortable room and convenient location for your needs. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
The stay was okay. Threre were debris almost everyday on the grounds.
Hotel doesn't clean rooms before every 8days Would have been nice to know the fine print thru expedia that this hotel doesn't clean the rooms i u are staying less than one week. Breakfast is not great. Coffee and fruit and packaged muffins and granola bars. Staff was good when we first walked into our room and all we could hear was large dog barking next door. Got moved very quickly. Rooms are in pretty rough shape. We just came for a shopping trip so didn't spend too much time there. But mould in bathroom and chunks of bott... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our housekeeping procedures were not explained by the guest service rep. at check-in. As this hotel’s manager, I can assure you that I have worked with our front line staff to ensure your experience is not repeated. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
undergoing carpet installation at the time several things in room didn't work(light in Kitchen area) and no alarm clock told desk about problems
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 4.2 star rating with 764 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.