Extended Stay America Select Suites - Durham - University

Business response:

Dear Caleb, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Stephanie, Thank you for staying with us and posting your kind remarks about Extended Stay America. We are glad you found our apartment comfortable and enjoyable for your family and that you would like to return. We strive to provide the best service and comfortable accommodations for an enjoyable stay for our guests. So, we are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hot... read more

Business response:

Dear Terresa, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management 

Business response:

Dear Zack, we are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management