Extended Stay America Select Suites - Fayetteville - Owen Dr.

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Nancy, thank you for choosing our hotel while here to attend a meeting. It feels good to know you had a restful stay with us and that our convenient location was the highlight of your experience. Your business is appreciated, and we look forward to seeing you again in the near future. Sincerely, Hotel Management 

Business response:

Our thanks for reviewing your stay at Extended Stay America. We are glad overall you had a nice stay, but we regret the air conditioner issue you experienced. Our maintenance team is checking it immediately. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the wifi issue. Also, we are sorry that our breakfast offerings weren’t to your satisfaction. Your feedback is important for us, so it will be discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

David, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front de... read more

Business response:

Juled, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us and that you liked our affordable rates. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management