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Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Convenient location, terrible cleanliness. The extended stay hotel is conveniently located, but it is hit or miss on the room cleanliness. I stayed two nights, and the first night my room was not very clean. The second night I switched rooms, and it was fine. No problems otherwise.
Business response:
Thank you for being our guest. Although you liked our location, we sincerely apologize for the cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Noise Problem! The hotel is very nice but a few things were a problem for me. I had to clean the toilet due to the hair that was on it. The room did not have a trash can! Was constantly woke by other guests slamming doors, yelling or talking loud ( outside of rooms) screaming/crying children. I was in town due to a family member in the hospital so good rest was an important factor for me and I did not get it!
Business response:
Thanks for staying with us and taking the time to evaluate our hotel. Our goal is to provide a comfortable stay with your room being a quiet place to relax and sleep. We are very sorry this was disrupted by noise from other guests. Please be assured your concerns have been communicated to our housekeeping team so that they will be more diligent in their effort. We hope you will give us another opportunity to show you our excellent hospitality should your travels bring you this way again! Sincerely, Hotel Management
Business response:
Mohammad, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Bugs, Pubes, and Broken Things.... Within 5 minutes of entering the room I killed a spider. The smoke detector is hanging down, badly mounted to the ceiling. The shower had someone's hair/pubes still in the shower and on the wall. Daughter found coins under the bed. Minutes before checking out I killed another spider. The hotel locked me out of my room even though I had extended my stay a day and had already paid. Someone had opened the door to my room saw my stuff still there and closed the door.... CHECK YOUR RECORDS.... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Great stay I enjoyed everything including staff and food. I am from Wilson and the staff made me feel welcome...The room felt like home.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Craig, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management
Clean enough. Close to food. Quiet location. Quick over night stay. Clean room. Clean bed. Friendly staff. Easy check in. Easy check out.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you were comfortable here and that our associates left you with a good impression of our hotel. We appreciate your business and look forward to seeing you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 4.3 star rating with 1,434 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.