Extended Stay America Select Suites - Fort Lauderdale - Airport - West

Business response:

Dear Jennifer, Thank you for sharing your thoughts with us. We appreciate your feedback and are glad you chose to stay with us. We are sorry to hear that the condition of your room did not meet expectations. Please know that we are committed to maintaining high standards and will address this with our team. We hope you'll consider visiting again so we can provide you with a more comfortable and satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Mel, We are delighted to hear that you had a great experience with our service team—it means a lot to us when our guests feel well taken care of. Providing a welcoming and respectful environment is always our goal. Thank you for choosing Extended Stay America, and we look forward to having you back for another smooth and pleasant stay! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback and kind words about our front desk team—we are glad to hear you felt welcomed. We are genuinely sorry for the distress caused by the pest issue you encountered. This falls far below the standards we aim to maintain, and we understand how unsettling that must have been. Please know we are taking immediate action to address the matter. We hope you’ll consider returning for a cleaner, more comfortable experience in the future. Sincerely, Hotel Management