This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing
Needs Improvement Our first room was dirty and the electricity not functioning. Our second room was also dirty and no shower curtain. Beds were comfortable. Our third room was much better with no complaint but for the remote not working. This hotel needs redoing inside and out. For an extended stay hotel there were no amenities (soap, shampoo) and was surprised since they had kitchens there were no dishes, silverware, pots and pans. And there were no waste baskets in the rooms. Management was very accomidating to our complai... read more
Business response:
Dear Michael, Thank you for staying with us. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance; what you described is not acceptable or normal at our hotel. We have also noted your comments regarding the amenities. Please know this is not usual for us, and we assure you we will look into the situation further. We are happy that our hospitality and other outstanding features he... read more
It’s a get what you pay for type of hotel. My microwave didn’t work in my room, and there were kids running around the hallways at 11pm. But the bed, living area, and bathroom were clean.
Business response:
Dear Jordan, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Please know for future visits; our front desk is always happy to assist you with matters like this. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management
Had roaches and toilet wasn't attached to the floor.
Business response:
Dear Elijah, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience ... read more
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.