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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Improvement Our first room was dirty and the electricity not functioning. Our second room was also dirty and no shower curtain. Beds were comfortable. Our third room was much better with no complaint but for the remote not working. This hotel needs redoing inside and out. For an extended stay hotel there were no amenities (soap, shampoo) and was surprised since they had kitchens there were no dishes, silverware, pots and pans. And there were no waste baskets in the rooms. Management was very accomidating to our complai... read more
Business response:
Dear Michael, Thank you for staying with us. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance; what you described is not acceptable or normal at our hotel. We have also noted your comments regarding the amenities. Please know this is not usual for us, and we assure you we will look into the situation further. We are happy that our hospitality and other outstanding features he... read more
It’s a get what you pay for type of hotel. My microwave didn’t work in my room, and there were kids running around the hallways at 11pm. But the bed, living area, and bathroom were clean.
Business response:
Dear Jordan, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Please know for future visits; our front desk is always happy to assist you with matters like this. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management
Secluded yet convenient to so much.
Business response:
Dear Daniel, Thank you for including Extended Stay America in your travel plans and sharing your review. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Was not what we expected. Disappointed Staff was nice but room needs repair
Business response:
Dear Dorothy, thank you for appreciating our thoughtful hospitality, but we apologize that we did not meet all of your expectations. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
The stay is worth the money. The people are helpful and friendly. Laundry room spotless clean. Sidewalks and yard maintenance could use some work.
Business response:
Dear Denelle, we appreciate you letting us know our associates went over and above in handling your requests and that you found us to be of great value. We will share your valuable notes with the appropriate individuals. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management
My trip was a much needed trip with my daughter the room was clean and comfortable. We really enjoyed that it was near many restaurants and activities for us to walk to. Will be staying again and recommend for others.
Business response:
Kasha, thank you for writing such an excellent review of our hotel. We are happy to know that we were able to make your trip with your daughter a memorable one. We received many positive comments about our location, so we are glad this contributed to making your stay great. All of us here at Extended Stay America look forward to seeing you again. Have a great day! Sincerely, Hotel Management
Noise from the highway on the back side of the building was very loud all night. Kitchen had no utensils or plates. Drawer on the dresser was completely broken and just hanging. Otherwise, property was decent.
Business response:
Cassandra, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,621 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.