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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Extended Stay America Hotel Greensboro - Wendover Ave. - Big Tree Way is located at 4317 Big Tree Way, Greensboro, NC. This location is in the The Thicket neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer services from the front desk person. That they have no staff to clean rooms.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
ed an update old building that is not the traditional layout, condition or amenities. you have to ask for plates and silverware? no coffee maker in the room?
Business response:
Thank you for your review. We are sorry for your disappointment with our kitchenware policy. Please know, coffeemaker for your suite is available at the front desk upon request. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I was disappointed in the property as a whole. Did not expect to have outside entry to rooms. Not like other Extended Stays I have stayed at in the past.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Friendly staff. The office was quick to fix issues with my first room without hesitation. I will be staying again. This was my second time.
Business response:
Tonya, thank you for returning to Extended Stay Ameria and sharing your review. It was a delight to know you liked our courteous associates as they made up for the inconvenience you had in your initial room and that you returned without any complaints. Your rating is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management
Good but ok Room needs a deep clean but good for the price.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you overall enjoyed your stay and that you found us to be a good value. We value your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
I love the staff very polite helps with any problems. Nice area to be in. The property is very clean
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our well-kept property as well as the courteous associates. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Lady at front desk was not even at the front desk when we tried to check in. We waited about 20 minutes before she finally came back. She was friendly though. Room wasn’t cleaned as good as it could be. Sink was leaking . shower had hair in it like sumbody shaved n they didn’t clean it properly. Price was reasonable but you get what you pay for.
Business response:
Thank you for your constructive comments. We are sorry for the displeasing conditions of your room which impacted your stay. It is certainly not acceptable, and we will discuss this with our housekeeping team to ensure such oversights are not repeated. Our front desk team will also be intimated to be more diligent going forward. Please revisit us soon. Sincerely, Hotel Management
Relocation When my boyfriend and I walked into our first room is was very distasteful (I won’t go into details). I went back to the front desk and explained to the young lady what our room looked like and she apologized and gave us another room. The second room was livable we had no pillows(thank God I travel w/ours) and the toilet was dirty. I have OCD so I clean when we stay in hotels anyways). When I complained to the manager Monday, morning she apologized and give us a free night. I requested full service for our room an... read more
Business response:
We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We look forward to welcoming you both back with a more favorable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 4.1 star rating with 858 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.