Extended Stay America Select Suites - Gulfport

Business response:

Dear Eric, Thank you for taking the time to share your review with us. We’re very sorry to hear that the property did not meet your expectations in terms of layout and overall setup. Your feedback is important to us, and we will take it into account as we work to improve the experience for future guests. We hope that despite this, you were able to find some aspects of your stay satisfactory. Should you reconsider, we would welcome the chance to provide you with a far better stay in the future. Sincerely, Hotel Management 

Business response:

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear Melvin, Thank you for sharing your experience with us. We sincerely apologize that your stay fell so far below expectations and for the many inconveniences you encountered, from the check-in process to the condition of the room. What you described is not the standard we aim to deliver, and we regret that our team did not provide the timely assistance you needed. Your comments will be shared with the appropriate teams so we can take immediate corrective action. We appreciate your feedback as it helps us identify where we... read more

Business response:

Dear Kirk, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vis... read more

Business response:

Dear Dayon, Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered. We take concerns like yours seriously and are addressing the matter with urgency to ensure it is resolved appropriately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant experience. Sincerely, Hotel Management 

Business response:

Dear Phillip, We are genuinely sorry your stay did not meet expectations and appreciate you taking the time to share your concerns. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback helps guide those improvements. We hope you'll consider giving us another opportunity to provide a more comfortable and positive experience in the future. Sincerely, Hotel Manage... read more

Business response:

Dear Jon, Thank you for sharing your experience. We are truly sorry to hear that your visit did not meet expectations and that you felt uncomfortable during your stay. Your concerns are taken seriously, and we understand the importance of a secure and well-maintained environment. Please be assured that we are continually working to enhance both the atmosphere and overall guest satisfaction. We hope you’ll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management