Extended Stay America Select Suites - Gulfport

Business response:

Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We are glad to hear we did that for you. We wish you well in your future travels and hope you will visit us again soon. 

Business response:

Dear Guest, We’re very sorry that your visit did not meet expectations. We regret that the in-room amenities did not fully meet your needs, and we appreciate you bringing this to our attention. Additional kitchen items are always available from the front desk upon request, and your feedback will help us ensure guests are aware of these options. We also understand that your overall comfort was affected, and we have shared your feedback with the appropriate team to review and address all aspects of the room experience. We hope... read more

Business response:

Dear Eric, Thank you for taking the time to share your review with us. We’re very sorry to hear that the property did not meet your expectations in terms of layout and overall setup. Your feedback is important to us, and we will take it into account as we work to improve the experience for future guests. We hope that despite this, you were able to find some aspects of your stay satisfactory. Should you reconsider, we would welcome the chance to provide you with a far better stay in the future. Sincerely, Hotel Management 

Business response:

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Dear Melvin, Thank you for sharing your experience with us. We sincerely apologize that your stay fell so far below expectations and for the many inconveniences you encountered, from the check-in process to the condition of the room. What you described is not the standard we aim to deliver, and we regret that our team did not provide the timely assistance you needed. Your comments will be shared with the appropriate teams so we can take immediate corrective action. We appreciate your feedback as it helps us identify where we... read more

Business response:

Dear Kirk, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vis... read more

Business response:

Dear Dayon, Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered. We take concerns like yours seriously and are addressing the matter with urgency to ensure it is resolved appropriately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant experience. Sincerely, Hotel Management 

Business response:

Value Place strives to provide guests with an environment they can enjoy, feel comfortable and safe, and want to return too. We are glad to hear we did that for you. We wish you well in your future travels and hope you will visit us again soon.