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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was available for check in at midnight. Had to call a number to wake someone up to get room. Room and bathroom were uncleanly. All drawers and cabinets in room were left open. Vagrants and people begging outside of hotel. Very basic accommodation.
Business response:
Dear Guest, Thank you for taking the time to share your experience, Anthony. We regret that your visit didn’t meet expectations and appreciate your perspective. Guest input helps us identify where we can enhance comfort and consistency. Our team is committed to creating a welcoming environment, and we’re continuously working to improve how we serve all our visitors. We hope for the chance to provide you with a more seamless and enjoyable stay in the future. Sincerely, Hotel Management
Smell very bad and have a buck and Roach
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. The concerns you raised regarding cleanliness do not reflect the standard we aim to provide. Please rest assured that we are addressing these matters with our team to ensure a more pleasant experience for future guests. We would appreciate the opportunity to welcome you back for an improved stay. Sincerely, Hotel Management
The room was not clean. They had leak marks all down the walls like a drink was dropped and splashed. They had beer left in the fridge. They had roaches in the tub. The ac was not putting out cold. The elevator had a brown smear puddle. When we went back to the front desk they had a white gate down. Also when we went to check out the white gate was down, no sign or anything we slid the key under it and got out asap.
Business response:
Dear Guest, Thank you for sharing your experience. We truly regret that your stay did not meet expectations and sincerely apologize for the issues you encountered. Cleanliness and comfort are top priorities for us, and we will address these concerns promptly to ensure a better experience for future guests. Your feedback is valuable, and we hope you will consider returning so we can provide you with an improved stay. Sincerely, Hotel Management
After passing the front desk, the air smells like mold.
Business response:
Dear Guest, Thank you for providing your feedback. We are truly sorry to hear that you encountered an unpleasant odor during your stay. We strive to provide all our guests with a clean and comfortable environment, and your experience does not reflect the standards we aim for. Rest assured, your comments have been shared with our team, and we will address the issue promptly. We sincerely hope you’ll consider staying with us again, and we look forward to providing you with a much more pleasant experience in the future. Sincere... read more
Business response:
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Room was filthy…sheets had stains on them. No remote for the tv, tub was filthy.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The rooms were not completely clean and I couldn't get anybody after 10...but it was quiet and decent price
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important cleanliness and prompt service are, and we are sorry that your room did not meet our usual standards and that you had difficulty reaching our team. We strive to maintain a high level of service, and regret that we fell short during your visit. On the positive side, it is nice to know you found our hotel quiet and offered at a decent price. Your co... read more
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.