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Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were bugs in my room and dead bugs. The sink was clogged. There were no shampoos. The sink was dirty.
Business response:
Dear Anton, Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you encountered, including the bugs and clogged sink. This is not the standard we uphold, and we are addressing these matters with our housekeeping team immediately. We also regret that there were no toiletries available. Your feedback is invaluable, and we hope to have the opportunity to restore your confidence in our hotel. Sincerely,Hotel Management
Will not go here again, dirty rooms like a hostel, single bed given while advertisement shows 2, TV did not work, no one answers the phone, no bagged breakfast and front desk was closed to check out Sunday at 9 am on 06/09
Business response:
Dear Vivekanand, Thank you for bringing these concerns to our attention. We apologize for the issues you encountered during your stay. We are actively addressing the cleanliness and communication issues to ensure a better experience for our guests. Your feedback is valuable to us, and we hope for the opportunity to provide a more satisfactory stay in the future.Sincerely,Hotel Management
2 roaches come out the tv to say, whats up . Had me waiting up all night for his homies to arive . Tje place was spotless . They were clean roaches . I just wanted to be alone
Business response:
Dear John, Thank you for your feedback. We sincerely apologize for the presence of roaches during your stay. Ensuring a clean and pest-free environment is a priority, and we are addressing this issue immediately. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. We appreciate your understanding and hope to provide a much-improved experience on your next visit.Sincerely,Hotel Management
Deposit
Business response:
Dear David, Thank you for your feedback. We apologize for any inconvenience regarding the deposit. Deposits are a standard procedure to ensure the security of our guests' reservations. If you have any specific concerns or questions regarding the deposit process, please feel free to reach out to our front desk team, and we'll be happy to assist you. We appreciate your understanding.Your feedback is invaluable, and we hope you'll consider giving us another chance to exceed your expectations.Sincerely,Hotel Management
I had just driven around 2 hours and 45 minutes. No one at the front desk, finally someone saw me through the glass locked door, an employee. Said I couldn’t check in until 3pm, okay no problem, I think it was about 1:45. Asked if I could use bathroom was told they didn’t have a bathroom. So I left and came back at 3pm, checked in and as soon as I got through the glass locked door I turned to the right and guess what there was a mens/ woman’s bathroom right there. After receiving my paperwork I noticed I had been charged for... read more
Business response:
Dear Charles, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and poor service you experienced during your stay. After investigation, it was known that since our internet was not working when you were checking in, the payment for incidentals and the room booking payment, which was not done earlier, was being charged, which took time. We certainly understand your frustrations. Regarding your bathroom concern, the bathroom is locked and located inside the building for guest and as... read more
Just gross I am very certain the certain the only thing that was done to clean the room before we arrived was the beds were made. The room smelled of smoke. Microwave was dirty. No soap, no shampoo, no conditioner. There is a cooktop. But no cookware, dishes, ect. If you need soap or any of the before mentioned items you need to go to the desk to get them. Toilet, sink, counter tops dirty. Very certain there was feces on the window blinds. Me and my 10 year old son shared a elavator with my guess was a prostitute. So that wa... read more
Business response:
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
No big deal It was acceptable
Business response:
Dear Joe, Thank you for sharing your feedback with us. We're glad to hear that your experience was acceptable during your stay. Our goal is to provide all our guests with a comfortable and satisfactory experience, and we're pleased that we met your expectations. We appreciate your patronage and hope to welcome you back again soon.Sincerely,Hotel Management
Business response:
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Would I do it again??…HECK NO!! From the staff down to the cleanliness of the front lobby & the following hallways on each floor was excellent but once you go into the room it’s a different story. The bed was super uncomfortable it felt like no matter how many blankets or pillows you put on it you’ll never find the comfort this bed was supposed to provide and the roaches was in the hotel room so much I thought they had a key to the room as well they would come from cabinets, hallway from under the door, crawling on the ceili... read more
Business response:
Dear Brittany, Thank you for taking the time to share your feedback. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are gratef... read more
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 928 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.