This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Gulfport
- Hotels
- Gulfport, MS
About this business
Location details
8420 US 49, Gulfport, MS, 39501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived at the property at 330 pm for check in, I went to the front counter area, which was vey small, the attendant told me there wasn't any computer usage available for check in. They were using a typed list on a sheet of paper. I had to use my own cell phone to connect to the Extended Stay America website, in order to enter my credit card information to pay for the room. Once that was accomplished, we entered the property. The hall was musty smelling. The room was very small. The door to the bath room would not clo... read more
Business response:
Dear Melvin, Thank you for sharing your experience with us. We sincerely apologize that your stay fell so far below expectations and for the many inconveniences you encountered, from the check-in process to the condition of the room. What you described is not the standard we aim to deliver, and we regret that our team did not provide the timely assistance you needed. Your comments will be shared with the appropriate teams so we can take immediate corrective action. We appreciate your feedback as it helps us identify where we... read more
All I have to say is it's infested with roaches
Business response:
Dear Kirk, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vis... read more
Roaches
Business response:
Dear Dayon, Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Please accept our sincere apologies for the inconvenience you encountered. We take concerns like yours seriously and are addressing the matter with urgency to ensure it is resolved appropriately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable and pleasant experience. Sincerely, Hotel Management
Roaches & Mold! Roaches!!!!! Road noise!!! Mold!!! Cigarette smoke all night in a supposedly smoke free hotel! 2 ragged towels and 2 nasty wash cloths for an extended stay hotel???? Broken toilet seat. 1 bar of soap, no shampoo or conditioner. The bathroom door did not close! Everything about the hotel is terrible aside from its proximity to the Navy base.
Business response:
Dear Phillip, We are genuinely sorry your stay did not meet expectations and appreciate you taking the time to share your concerns. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback helps guide those improvements. We hope you'll consider giving us another opportunity to provide a more comfortable and positive experience in the future. Sincerely, Hotel Manage... read more
Questionable people staying here. Did not feel safe at all. Dirty filthy rooms. Noisy. Would not wish this place in my worst enemy!
Business response:
Dear Jon, Thank you for sharing your experience. We are truly sorry to hear that your visit did not meet expectations and that you felt uncomfortable during your stay. Your concerns are taken seriously, and we understand the importance of a secure and well-maintained environment. Please be assured that we are continually working to enhance both the atmosphere and overall guest satisfaction. We hope you’ll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Bed was a cot floor wasnt mopped in a while
Business response:
Dear Shane, Thank you for sharing your feedback. We sincerely regret that your stay did not meet your expectations, particularly regarding the sleeping arrangements and cleanliness. Please accept our apologies for any discomfort you experienced. Your comments are important to us as we strive to enhance our services. We hope you will consider giving us another opportunity to provide you with a more comfortable and pleasant visit in the future. Sincerely, Hotel Management
I would rather not it was everything you had hoped it wouldn’t be but it was and worse I could of done without the experience let’s just say that
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We appreciate you sharing your observation and are grateful for your patience. We hope to have another chance to provide you with the outstanding stay you deserve every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Gulfport
How is Extended Stay America Select Suites - Gulfport rated?
Extended Stay America Select Suites - Gulfport has a 2.6 star rating with 994 reviews.
When is Extended Stay America Select Suites - Gulfport open?
Extended Stay America Select Suites - Gulfport is open now. It will close tomorrow at 12:00 a.m.