Extended Stay America Select Suites - Gulfport

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important cleanliness and prompt service are, and we are sorry that your room did not meet our usual standards and that you had difficulty reaching our team. We strive to maintain a high level of service, and regret that we fell short during your visit. On the positive side, it is nice to know you found our hotel quiet and offered at a decent price. Your co... read more

Business response:

Dear James, We sincerely apologize for the odor in your room and any noise disturbances you encountered during your stay. Guest comfort is very important, and we regret that your experience did not meet expectations. Your feedback will be shared with our team to address these concerns and improve the overall environment. We appreciate your taking the time to bring this to our attention and hope for the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear Ying,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the Wi-Fi connectivity and the fire detector malfunction. These issues are certainly not the experience we aim to provide, and we deeply regret the lack of response from our team. Your concerns have been noted, and we will address them promptly to ensure a more comfortable and seamless experience for future guests. We appreciate your understanding and hope to have the opportunity to ... read more

Business response:

Dear Manfred,Thank you for your feedback. We sincerely apologize for the extended wait during check-in and for the discomfort caused by the staff's behavior. We strive to provide a welcoming and professional environment, and it is disappointing that this was not your experience. While we are glad you found the room clean and the bed comfortable, we acknowledge the need for ongoing improvements in our facilities. Your comments will be shared with our team, and we are committed to enhancing the guest experience. We hope to wel... read more

Business response:

Dear Stephen, Thank you for sharing your feedback. We deeply regret that you encountered this issue during your stay. Cleanliness is a top priority for us, and we take reports of pests seriously. We are committed to promptly addressing and resolving any concerns. Your experience is important to us, and we will work hard to ensure a better experience in the future.Sincerely,Hotel Management 

Business response:

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.