Extended Stay America Select Suites - Indianapolis - North - Carmel

Business response:

Thank you for choosing to stay with us. We're glad to know you were pleased with the service provided by our staff and that you found us to be at a fair price. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel ... read more

Business response:

Thank you for being our guest. We apologize for the smell you encountered while you were here and for the average condition of our hotel. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Lynn, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were impressed with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had an outstanding stay with us and were happy with our affordable rates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our courteous associates and had a pleasant time with us. We wish we would have known about the mattress issue as we would have done our best to ensure you are comfortable. Thanks again, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Warren, we are thrilled to read you had a great stay with us at Extended Stay America. We appreciate you mentioning our staff, especially Joy. He is a true asset to our team, and we will be sure to share your compliments. Thank you for your feedback, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Cheryl, thank for your great review! We’re so glad you loved our comfortable beds, and clean, well-appointed room. It was a pleasure having you as our guest and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management