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Extended Stay America Select Suites - Indianapolis - North - Carmel
- Hotels
- Indianapolis, IN
About this business
Location details
9750 Lakeshore Dr., Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just OK The hotel is well located off of the interstate. It is an OK value. The staff was very friendly and responsive. But the rooms were not well cleaned -- not terrible, but definitely some evidence of the previous occupant. I'd stay here again, in a pinch, but I'd probably first try some of the other properties in the market at this price point.
Business response:
Timothy, thank you for being our guest. It’s a pleasure to know you liked our location and were impressed with our courteous associates. However, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
They gave away my room and didn’t call. They said they moved me to a different property - 20 miles away - but they had not.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you this this at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Bugs, no tv remote, dogs barking, towels, no extra pillows, shower, breakfast
Business response:
Thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments & opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Decent hotel. Needs updating. Fairly clean. In a quiet neighborhood. Staff were friendly.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Everything was great except that the breakfast was definitely minimalistic!
Business response:
Ron, thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
My worst experience with a hotel in my entire life! Waited over 20 minutes at front desk for someone to come to check us in. Had to call hotel from cell phone to tell them we were waiting to check in! Upon getting into room, pulled back blanket and sheets were dirty with what appeared to be dried blood on them. Girl at desk offered to upgrade us to a suite however a very loud agrument with very offensive language was taking place 2 rooms down from the suite so this wasn’t a valid choice at 9 pm at night and a very early morn... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The hotel booked the wrong room from reservation. They blamed Hotels.com, not correct, hotel error. Hotels.com did great job to accommodate us.
Business response:
Eric, thank you for staying with us and sharing your review. Please accept our apologies for the mix up with your reservations. Your feedback has been discussed with our team, and we’re reviewing our procedures so this does not happen again. We’re personally following up on your concerns so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The room was clean and comfortable, but the WiFi was down. Breakfast was a ‘grab and go’ which was very minimal.
Business response:
Barb, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your clean and comfortable accommodation. However, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincer... read more
I went to check in and they had no rooms a available. They tried to put me in a holiday inn express even farther than my conference location. I booked that room over three weeks before and was stuck scrambling for another room for the week. I need to book several rooms in the near future and will not be using Expedia anymore.
Frequently asked questions about Extended Stay America Select Suites - Indianapolis - North - Carmel
How is Extended Stay America Select Suites - Indianapolis - North - Carmel rated?
Extended Stay America Select Suites - Indianapolis - North - Carmel has a 3.4 star rating with 1,040 reviews.
When is Extended Stay America Select Suites - Indianapolis - North - Carmel open?
Extended Stay America Select Suites - Indianapolis - North - Carmel is open now. It will close tomorrow at 12:00 a.m.